Job Description:
- Engage with Senior Leadership within Guardian for automation opportunity identification, intake and initial assessment
- High level walk throughs for the identified opportunities and development of Cost & Benefit Analysis (CBA) and Biz cases
- He/ She will be responsible for validating the CBAs with Biz Sponsor and seeking approval on submitted Biz cases within stipulated timelines
- He/ She will be aligned to one or more In-Development Automation Projects in a capacity for a Business Analyst
Role and Responsibilities:
Drive brainstorming sessions/ workshops to identify automation opportunities Feasibility study and evaluation of identified automation opportunities Conduct process walkthroughs and identify the right solution for the business problem Develop CBA and viable business cases for the automation opportunities Review of the Biz case with CoE lead, business leaders Seeking approvals on the business case Manage the financial reporting and track the benefit realization Handover of approved business case to the PM for kick-off Create Level 5 and Level 7 process maps and seek business sign-off on the same Participating in PI planning events Undertake re-programming requests as and when received from the IT team for change in existing documents/ SOP’s Manage 2-3 team members and accountable for managing their utilization and project deliveries Individually manage one or more End to End project delivery Participate in all governance meetings with Internal & External Stakeholders
Skills And Knowledge Requirements
Black Belt certified with very good knowledge of
Six Sigma and
Lean BA Certifications on RPA platforms (UiPath etc.) will be an added advantage Past experience of working on Automation projects within Guardian or prior to Guardian will be an added advantage
Expert in tools like JIRA, SharePoint, MS Visio and MS Office (Word, Excel, PowerPoint etc.). Knowledge on
Power Automate & tableau will be an added advantage Hands on experience in driving business improvement using Value stream mapping & other lean tools Should have done at least 2 large Six Sigma/lean projects and 2 automation implementations with proven revenue / margin returns to the organization A good knowledge of PM methodologies
like Agile, Scrum, Prince2 etc. will be an added advantage. Aware of BPO Quality processes like QA evaluations, monitoring, calibration sessions, stratified sampling methods, bottom quartile management process etc. Good written and verbal communication to driving meetings and building consensus. Knowledge of overall BPO business including Voice, Non-Voice and Blended processes Should have led and managed globally distributed project teams In-depth experience of running meetings, managing notes, following up on next steps Ability to work in ambiguous environment and derive clear actionable from hazy inputs Excellent communication skills (both verbal and written) and soft skills Ability to handle presentations to senior leadership and handle stakeholders Should have led project teams and has the ability to use logic to convince stakeholders People management, goal setting, team development, team grooming skills Participate in best practice sharing across the team Good people’s person and should be able to manage and develop his/her team Driving culture of data-based decision making Preferably from Health Insurance or Financial Services domain
Location:
This position can be based in any of the following locations:
Gurgaon
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday
