How This Role Makes An Impact
The Imagine team is growing our client base, and we are inviting a passionate Implementation Support Specialist to come join our team! The Implementation Support Specialists ensure a smooth experience throughout the client implementation process. Our Implementation Support Specialists work both behind the scenes and directly with clients to gather requirements and deliver on-time results.
The Imagine team has a reputation for excellence, and we will provide you with the tools needed to succeed in this role. This is an ideal position for someone who enjoys teaching technical concepts during an implementation process to a variety of audiences. Office billing experience and a background in healthcare and/or technology is required for success in this role and to effectively make an impact for our clients. We are an innovative company that evolves quickly, so come ready to learn at a fast pace!
Essential Duties
- Work, troubleshoot, close and/or route ITA tickets for assigned implementation clients
- Research tickets and provide correct and timely solutions, apply proper rules and settings
- Provide correct and timely updates on project deliverables as requested
- Conduct training as requested
- Complete initial and ongoing product configuration
- Schedule and deploy maintenance release packets
- Deploy quarterly updates and installation packets
- Complete database configuration settings after Practice database setup is completed
- Conduct requirements gathering for project deliverables for assigned products and clients
- Complete testing/deployment for assigned tasks, modules and products
- Seek overall process improvements for client transition period (from Implementations to Client Services)
- Administer smooth client transitions from Implementations to Support, communicating effectively between both departments
- Other duties as assigned
Education And/or Experience Needed
- BS/BA in Healthcare or Computer/IT related degree preferred
- 2+ years’ experience in healthcare IT industry, RCM or healthcare billing.
Qualifications You Must Have
- Basic-to-Intermediate level knowledge of SQL, database environments, and code trouble-shooting preferred
- Excellent verbal and written communication skills
- Solid understanding of healthcare/billing processing operations
- Ability to work independently to meet deadlines and manage multiple projects
- Strong interpersonal and organization skills
- Excellent problem-solving skills
- Preferred knowledge in ImagineSoftware suite of products
- Proven client relations ability
- Flexibility to work with internal groups and external users
- Must be a self-starter
- Proven ability to research and resolve complex technical issues
Employment Type
Reporting Structure
- Director of Implementation
Work Environment
- Working conditions are normal for an office environment. Travel is required up to 10% of the time. Work may require occasional weekend and/or evening work.
At ImagineSoftware, we have a role to play in contributing to an inclusive world. We work every day to lead with our values and beliefs that enable you to develop your potential and bring your full self to the workplace. Our culture of diversity and inclusion enables more creative thinking and better ideas for addressing a more diverse market. We hire driven people from all backgrounds because it makes us a great company, and because it’s the right thing to do. If you share these values, you will find a home at ImagineSoftware.
