Job Description:
About the role: We are seeking an experienced Integrated Marketing & Communications Manager to support both external and internal communications for our organization. This role will serve as a strategic communications business partner, working closely with leadership and key stakeholders to develop and implement high-impact communication strategies. The ideal candidate will have strong project management and channel operations expertise for internal communications platforms, along with a deep understanding of external brand positioning and reputation management. The also involves supporting the CSR function with communications and project management support. The role involves a fair bit of travel and adjustable working hours.
Key responsibilities:
Internal Communications & Employee Engagement
- Act as a communications business partner to senior leaders, providing strategic guidance on internal messaging and engagement.
- Partner with support functions and external agency partners to develop and execute internal communications strategies that drive employee alignment, engagement, and culture-building initiatives.
- Manage internal communication platforms (intranet, newsletters, email, digital screens, town halls, etc.), ensuring seamless channel operations and content governance.
- Lead the planning and execution of internal events, leadership communications, and employee engagement campaigns.
- Drive change communications and employee advocacy programs to support business transformation initiatives.
- Collaborate with our US business partners in planning, executing, and reporting enterprise campaigns
External Communications & Brand Reputation
- Develop and execute external brand communication strategies to enhance corporate reputation and positioning.
- Partner with the incumbent PR agency to oversee media relations, PR campaigns, executive thought leadership, and crisis communication efforts.
- Create compelling corporate messaging, press releases, speeches, and content that reinforce the company’s values and mission.
- Collaborate with our global PR & external communications team to ensure messaging and brand consistency across external-facing channels and platforms
- Monitor industry trends and provide insights to shape proactive external engagement strategies.
Corporate Social Responsibility (CSR) & Thought Leadership
- Develop CSR communication strategies, ensuring the company’s social impact initiatives are effectively communicated internally and externally.
- Craft storytelling narratives and content that showcase the company’s commitment to corporate citizenship.
- Partner with CSR teams and external organizations to highlight our sustainability and community engagement programs
- Supervise on-ground volunteering programs including liaison with non-profit partners and program management support
Project & Channel Operations Management
- Oversee the implementation and optimization of internal communications platforms and tools, ensuring they are effective, engaging, and accessible to employees.
- Lead cross-functional collaboration to enhance the user experience and efficiency of digital communication channels.
- Track and analyze the impact of communication strategies through metrics and feedback mechanisms, continuously improving engagement and reach.
- Ensure best practices in content governance, workflows, and enterprise compliance for internal and external messaging.
Preferred Qualifications & Experience
- 7-10 years of experience in corporate communications, internal communications, external branding, and marketing communications.
- Experience working in a Global Capability Center (GCC) or multinational organization (IT/ITes) is a strong plus.
- Proven expertise in communications business partnering, advising senior leaders on messaging and engagement strategies.
- Strong project management skills with experience in handling multiple communications campaigns, platforms, and digital tools.
- Excellent written and verbal communication skills, with the ability to craft compelling content for diverse audiences.
- Strong understanding of corporate reputation management, media relations, and executive communications.
- Experience managing internal communication tools such as SharePoint, intranet platforms, enterprise social networks, and email automation tools.
- Ability to thrive in a fast-paced, matrixed environment and collaborate across global teams.
Why Join Us?
- Guardian India has been certified as a Great Place To Work for three times and recognized as India’s best companies to work for (2023)
- Our purpose is to inspire well-being for the people we serve – consumers, colleagues, and communities.
- We are an equal opportunity employer with a strong equity & inclusion culture driven by the leadership.
- A dynamic and collaborative work culture that values innovation, employee engagement, purpose and overall well-being.
- This is a strategic role with high visibility, working directly with leadership teams.
- The candidate has the opportunity to shape the company’s internal culture and external reputation.
- Work in a fast-growing global capability center, driving impactful communications in a multinational environment.
If you have a passion and deep expertise for storytelling, brand positioning, colleague engagement and digital engagement, we invite you to apply!
Location:
This position can be based in any of the following locations:
Chennai
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday