Hours:
40
Schedule:
Monday - Saturday with a day off during the week for working Saturday. Branch hours are Monday & Thursday 9:00 a.m. – 5:00 p.m., Tuesday & Wednesday 9:00 a.m. – 4:00 p.m., Friday 9:00 a.m. – 6:00 p.m., and Saturday 9:00 a.m. – 1:30 p.m. Must be flexible to meet current and future business needs.
Pay:
$22.02 per hour. + 10% premium for bilingual positions.
Purpose of Position:
This position is accountable for helping customers recognize and obtain the most appropriate solutions at the right time for their financial needs to build long-term mutually beneficial relationships and support the achievement of business results. In addition, this position will also collaborate in continuing to make ESL a great place to work by providing visible leadership around the key building blocks to ESL’s success.
Accountabilities:
Help customers recognize and find the right solutions at the right time to their financial needs which will build long-term mutually beneficial relationships and support the achievement of business results. This includes:
- Net Promoter Score target
- Employee Satisfaction target
- Satisfactory audits
- Sales measures as outlined in the sales performance reports supporting our three LOB’s; Personal, Business and Wealth.
Engage in supporting the key building blocks to ESL’s success including:
- Embracing the philosophy that “my success as an individual is not placed ahead of the success of the team or the customer”
- Modeling ESL’s core values
- Engaging in continuous self-development
- Supporting the VolunCare Program
- Supporting a culture of recognition within my unit and across ESL in a tangible manner that, among other actions, includes the active use of established recognition tools
Qualifications:
- One year in sales/service in the financial services or comparable industry
- High School diploma or High School equivalency diploma required
- Bilingual English/Spanish speaking proficiency required
- Strong, communication, problem solving and decision making abilities
- A high degree of flexibility to support branch needs
- Proficient in building customer and peer relationships
- Proficient in PC applications
- Understanding of banking products and services preferred
- Notary preferred; if not obtain within 12 months of filling role
- Must complete submission of application to the NMLS within the first week of employment and subsequently be successfully registered as a Mortgage Loan Originator through ESL
- Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper
We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.
