Job Description
Job Summary:
Under limited direction, uses extensive knowledge and skills obtained through education and experience to identify opportunities for process improvements with potential for improved client service, increased operational quality, and efficiency and cost savings. Serves as a subject matter expert on Mortgage production, technology, operations, and general business practices. Leads large or multiple projects with significant scope and impact. Works as part of a team on difficult/complex assignments that are broad in nature requiring originality and ingenuity with appreciable latitude for unreviewed actions or decisions.. Works closely with Mortgage Management to understand department priorities and issues and ensures that product enhancements address key opportunities and deficiencies. Develops tactical plans and provides comprehensive solutions to complex problems. End results are evaluated for achieving goals and objectives.
Essential Duties And Responsibilities
- Assist in management of the entire product line life cycle from strategic planning to tactical activities. Provide leadership for work teams in specialized functional or process areas.
- Serves as a subject matter expert on Mortgage origination technology, underwriting, operations, and general business practices.
- Gathers information from process owners and other subject matter experts (SMEs), maps processes and develops process workflow models.
- Evaluates workflow attributes, including volume, duration, resources, operational effectiveness and cost effectiveness of major process steps.
- Determines data requirements, captures metrics to evaluate process capability and performs cost/benefits analyses.
- Analyzes business processes and identifies process improvement opportunities.
- Prepares reports of findings and options for organizational, process and systems design changes and develops business cases to support project recommendations.
- Generates policies and procedures paralleling the company’s strategic plan.
- Develops and maintains relationships with other business units, inclusive of Private Client Group, to help maintain the strategic partnership direction of the product.
- Proactively work with IT on the assessment, business requirements and implementation of IT systems and software that support business strategy, process improvements, broker dealer integration and risk management.
- Subject matter expert for new products and new product features (to include research, market and financial analysis, etc.)
- Product positioning and training for mortgage products
- Analysis of existing staffing capacity to include potential outsource of functions (to include loan origination/application functionality overlays, etc.)
- Assists in analyzing process improvement recommendations to ensure business cases are sound and that all options are addressed and potential risks identified.
- Maintains currency on Mortgage industry changes, trends, process improvement techniques, methodologies and practices.
- Assists in facilitation of internal and external audits
- Performs other duties and responsibilities as assigned.
Knowledge Of
- Advanced principles, practices, concepts and procedures of mortgage/consumer lending, credit, banking and financial markets and products.
- Product Management to include product development, implementation, automation and ongoing maintenance
- Established organizational policies, strategies and procedures for Raymond James Bank mortgage lending Financial markets, products, financial advisory function and investment process.
- The economics and structure of the business unit(s) represented.
Skill In
- Data Analysis.
- Critical thinking, problem solving, creativity.
- Product Development and Product Management. Ability to lead projects to completion in a complex, deadline driven environment
- Organizational skills, including a high level of accuracy and attention to detail.
- Effective oral and written communications sufficient to convey details on mortgage product and processes with all organizational levels, including Private Client Banking, Raymond James Bank, technology, legal, compliance, supervision and Raymond James Private Client GroupWord processing, spreadsheet and typing sufficient to produce spreadsheets with basic formulas and business form letters and memos.
- Operating standard office equipment and using required software applications.
Ability To
- Organize, manage and track multiple projects, tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment with frequent interruptions.
- Lead large product development and implementation efforts.
- Identify and recommend changes as appropriate to process, policies and procedures.
- Work independently as well as collaboratively within a team environment.
- Identify required tasks, develop timelines and execute.
- Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed.
- Develop solutions that address meaningful issues for the business. Ability to clearly articulate the business priorities, opportunities and issues.
- Partner with other functional areas to accomplish objectives.
- Attend to detail while maintaining a big picture orientation.
- Speak clearly and concisely, and convey information clearly and effectively through oral or written communications.
Educational/Previous Experience Requirements
- Bachelor’s degree (BA) in finance, accounting or business administration with a minimum of ten (10) years of mortgage/consumer lending experience
~or~
- An equivalent combination of education, training or experience
- No SIE required***
Education
Bachelor’s: Business Administration, Bachelor’s: Finance
Work Experience
Manager Experience - 10 to 15 years
Certifications
Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)
Travel
Less than 25%
Workstyle
Hybrid
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We Expect Our Associates At All Levels To
- Grow professionally and inspire others to do the same
- Work with and through others to achieve desired outcomes
- Make prompt, pragmatic choices and act with the client in mind
- Take ownership and hold themselves and others accountable for delivering results that matter
- Contribute to the continuous evolution of the firm
At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
