Location:
1900 Aldrich Street
Austin, Texas, 78723
United States
Testing & Quality Assurance Analyst or Sr.
| Requisition ID: |
req1228 |
Employment Type: |
Unclassified Regular Full-Time (URF) |
| Division: |
Testing & Quality Assurance |
Compensation: |
73,790.00 - 117,188.00, Monthly Salary |
| Location: |
Alpha |
Job Closing: |
6/10/2025 |
WHO WE ARE:
The Information Technology (IT) Division lays the foundation for TRS to deliver excellent service experiences across the organization and with our members. We serve with purpose through mentorship and collaboration across a a broad variety of teams unified by innovation to create technology and information solutions that have a positive impact on our members’ lives.
We invite you to join one of Austin’s Top Workplaces. TRS offers a best-in-class combination of technology and continuous learning opportunities to equip you to solve problems, expand your knowledge, and create impact for 1 in 20 Texans.
The Testing & Quality Assurance Analyst is responsible for performing testing workflows in ServiceNow and assisting with help desk incident ticket testing apart from software quality assurance analysis work. The incumbent will plan, develop, and execute component, system, integration, and user acceptance testing of application systems; and administer internal quality assurance work to ensure software products meet standards and end-user requirements. This position will proactively work with the Testing and Quality Assurance team, Delivery and Quality Management, IT staff, and agency employees.
The Quality Assurance & Testing Analyst Senior is responsible for performing advanced software testing and quality assurance analysis work. The incumbent will work on planning, developing, and executing component, system, integration, and user acceptance testing of application systems; administering internal quality assurance work to ensure software products meet standards and end-user requirements; and providing training and technical assistance. This position will proactively work with the Testing and Quality Assurance team, Delivery and Quality Management, IT staff, and agency employees.
This vacancy will be filled at one of two levels - Testing & Quality Assurance Analyst or Testing & Quality Assurance Analyst Sr. Selected applicant will be offered the position that most closely matches their education and experience.
Salary Range
Testing & Quality Assurance Analyst: $73,790.00 – $96,848.00
Testing & Quality Assurance Analyst Sr : $89,286.00 – $117,188.00
WHAT YOU WILL DO:
Software Testing
•Design, develop and execute test plans and test cases for ServiceNow workflows.
•Identify, document and track defects and issues in ServiceNow workflows.
•Collaborate with developers and administrators to resolve issues and improve workflows.
•Assist in testing and validation of incident tickets or issues from help desk.
•Validate software functionality after upgrades and change requests on various prod and non prod environments.
•Adapts testing techniques to satisfy evolving testing requirements.
•Promotes and adopts consistent testing standards, tools, and processes.
•Runs tests and diagnoses problems to ensure user requirements are met.
•Uses testing tools in the testing process when appropriate to automate the repeatable processes.
•Creates complex test plans and generates and executes test cases based upon requirements documents, design documents, and/or interactions with business analysts, application developers, and end users.(Senior)
•Creates, executes, and maintains automated test scripts.(Senior)
•Performs load/performance tests utilizing appropriate testing tools.(Senior)
•Sets up and maintains the continuous integration environment for build and test.(Senior)
•Utilizes structured query language (SQL) to analyze and validate date during testing.(Senior)
•Conducts regression, performance, stress, security, usability, and interoperability testing activities for web applications, web services, batch jobs, etc.(Senior)
•Has good working knowledge of release processes and deployments of application from Development environment to QA and Production environment.(Senior)
•Tracks test results, coordinates corrective actions, maintains accurate documentation of test activities and results, and instructs test team members.(Senior)
•Reports results of test activities, and provides clear and constructive feedback to the programming team regarding defects discovered as the result of executing test plans and test cases.(Senior)
•Performs follow-up testing of updates created to address defects.(Senior)
•Uses HP testing tools in the testing process when appropriate (HP ALM Quality Center, Unified Functional Testing, LoadRunner) including creating automated test scripts, load testing scripts, security testing scripts, etc.(Senior)
Quality Assurance
•Works with development team and QA team to create and maintain automated software builds in release process.
•Collaborates closely with Business Analysts in the development and validation of requirements to ensure testability.
•May provide input on the development of quality control policies, procedures, and standards.
•Assists in developing solutions and recommendations to address documented problems, bugs, and potential software defects.
•Identifies areas of improvements in quality assurance and release processes and implements steps to optimize solutions.(Senior)
•Partner with Business Analysts in the development and validation of requirements to ensure testability.(Senior)
•Create, update and maintain IT quality assurance and testing policies and procedures.(Senior)
•Provide advanced solutions and recommendations to address documented problems, bugs, and potential software defects.(Senior)
Training & Technical Assistance
•Provides assistance to the development team in isolating the cause of defects.
•May provide training and technical assistance to staff in the proper application of quality assurance procedures through all stages of the system development life cycle.
•Provides training and technical assistance to staff in the proper application of quality assurance procedures through all stages of the system development life cycle.(Senior)
•Leads or participates on special projects and committees.(Senior)
Performs related work as assigned.
WHAT YOU WILL BRING:
Required Education
•Bachelor’s degree from an accredited college or university in computer science, information technology or a closely related field.
•High School graduation or equivalent and additional full-time work experience in information systems, software testing and quality assurance, systems analysis, programming, telecommunications, or a related technically oriented field may substitute for the required education on an equivalent year-for-year basis.
Required Experience
•Four (4) years of full-time directly related, progressively responsible experience in information systems, software testing and quality assurance, systems analysis, programming, or related experience.
•Two (2) years of full-time directly related, progressively responsible experience in software testing and quality assurance or related experience.
•Five (5) years of full-time directly related, progressively responsible experience in information systems, software testing and quality assurance, systems analysis, programming, or related experience.(Senior)
•Three (3) years of full-time directly related, progressively responsible experience in software testing and quality assurance or related experience.(Senior)
•Experience may be concurrent.
•A master's degree or doctoral degree in a directly related field may be substituted on an equivalent year-for-year basis.
Required Registration, Certification, Licensure
• Requirements not available.
Preferred Qualifications
•Experience using ServiceNow platform.
•Experience with any automation tool.
•Experience with application and web servers and with integrated development environments.
•Experience testing software developed in-house as well as third party software.
•Experience using automated testing tools.(Senior)
•Experience with application source control using tools such as Subversion and Team Foundation Server.(Senior)
•Experience with application and web servers and with integrated development environments (IDE) such as Eclipse and Microsoft Visual Studio.(Senior)
•Experience forming and leading cross-functional test teams and managing multi-phased test engagements.(Senior)
•Experience with web service testing.(Senior)
•Project management experience.(Senior)
Knowledge, Skills, and Abilities
Knowledge of:
•Software testing, Incident Management, computer systems, and various technical architectures.
•Principles, practices, and techniques of computer programming and systems analysis and design.
•Project Management fundamentals and software development lifecycle methodologies.
•Software quality assurance processes and methodologies.
•Software testing, computer systems, and various technical architectures.(Senior)
•Service Oriented Architecture (SAO).(Senior)
•Database design principles and SQL.(Senior)
•Configuration management principles.(Senior)
Skill in:
•ServiceNow tool and modules.
•Testing applications deployed in multi-tiered architecture and in testing application security.
•Conducting tests, inspections, and quality assurance reviews on various software programs.
•Deploying applications in a multi-tiered architecture.(Senior)
•Establishing and integrating testing environments.(Senior)
•Working with business users on requirement clarification, user acceptance tests, and troubleshooting issues.(Senior)
•Planning, organizing, and coordinating work assignments to effectively meet frequent and/or multiple deadlines; handling multiple tasks simultaneously; and managing conflicting priorities and demands.(Senior)
•Working in a team test environment.(Senior)
•Analyzing problems and devising effective solutions.(Senior)
•Effective verbal and written communication of complex technical information.(Senior)
Ability to:
•Working with business users on requirement clarification, user acceptance tests, and troubleshooting issues.
•Planning, organizing, and coordinating work assignments to effectively meet frequent and/or multiple deadlines; handling multiple tasks simultaneously; and managing conflicting priorities and demands.
•Working in a team test environment.
•Analyzing problems and devising effective solutions.
•Effective verbal and written communication of complex technical information.
•Establish and maintain harmonious working relationships with co-workers, agency staff, and external contacts.
•Work effectively in a professional team environment.
Military Occupational Specialty (MOS) Codes:
Veterans, Reservists or Guardsmen with experience in the Military Occupational Specialty (
https://www.trs.texas.gov/files/trs-military-crosswalk.xlsx
) along with the minimum qualifications listed above may meet the minimum requirements and are highly encouraged to apply. Please contact Talent Acquisition at
careers@trs.texas.gov
with questions or for additional information.
To view all job vacancies, visit www.trs.texas.gov/careers
or www.trs.csod.com/careersite.
For more information, visit www.trs.texas.gov.