Job Description
Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.
Pay And Benefits
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact You Will Have In This Role
The Marketing and Communications department shapes and promotes DTCC's brand, messaging and public image across all channels. This team develops and executes results driven strategic marketing campaigns, manages internal and external communications, oversees media relations, and creates content that engages target audiences to deliver impact. Through digital marketing, advertising, public relations, social media, email, thought leadership and events, the department works to increase awareness, attract and retain customers or stakeholders, and drive business growth.
We are seeking a strategic, results-driven and hands-on Associate Director of Marketing Operations to partner with the CMO and help lead the next phase of transformation for the Marketing & Communications department. With oversight of critical department operations, including budget management, headcount optimization, vendor coordination and metrics reporting, this candidate will be charged with ensuring the department is running effectively and meeting all objectives. Reporting to the Chief Marketing Officer, this individual will act as Chief of Staff to the M&C Leadership Team and facilitate cross-department initiatives, including yearly goal setting, performance evaluations, executive reporting, internal audits and other department initiatives to help position Marketing & Communications as a growth driver for the firm.
Your Primary Responsibilities
- Manages all department operational functions, including budget and headcount tracking, cost optimization, vendor procurement and onboarding, and results reporting
- Partners with the Client Intelligence and Analytics teams to coordinate on data management, results tracking methodologies, program reporting and reporting across the Chief Client Office
- Organizes department quarterly Board and EC level presentations in partnership with the CMO and department leadership
- Manages the day-to-day requirements of the department and ensures deadlines are met for goal setting, performance evaluations, town halls, budget reviews and other HR or Finance driven initiatives
- Serves as the Marketing & Communications main point of contact for internal audits, regulatory projects and internal compliance initiatives
- Serves as the Chief of Staff for the Marketing & Communications department and assists with functions like calendar management, CMO travel coordination and department expenses
- Identifies areas for department growth, educational opportunities and executive thought leadership engagements
- Serves as the main contact for HR, Finance, Legal, Audit and Business Continuity & Resilience partners within the organization
- Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.
Qualifications
- Minimum of 8 years of related experience
- Bachelor's degree preferred or equivalent experience
Talents Needed For Success
- 7+ years of experience in marketing operations, marketing analytics or marketing management roles with a focus on department operations, program management, executive reporting and data management & insights
- Experience with specific marketing and productivity tools – Salesforce, PowerPoint, Excel, Google Analytics – as well as project management tools
- Understanding of the financial markets preferred
- Bachelor's degree preferred or equivalent experience
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About Us
With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC’s subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at www.dtcc.com or connect with us on LinkedIn , X , YouTube , Facebook and Instagram .
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.
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About The Team
The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.
