Investor Services Associate Director
Overview:
Commonfund is an asset management firm dedicated to delivering exceptional investment solutions and client service. We are seeking a detail-oriented Investor Services Specialist to join our growing Investor Services group.
This position plays a critical role in supporting our fund operations and maintaining strong relationships with investors. This role requires a thorough understanding of fund administration, regulatory compliance, and client service excellence. The successful candidate will work closely with our transfer agent and fund administrator SS&C and other key service providers to ensure seamless fund operations and an exceptional investor experience.
This is a hybrid role based out of the Wilton, Connecticut office. This office is moving to Norwalk (Merritt7) in the fall of 2025.
We are currently hybrid, three days (Tuesday through Thursday) in the office.
Key Responsibilities:
Compliance
- Facilitate Anti-Money Laundering (AML) and Know Your Customer (KYC) compliance processes for new and existing investors
- Monitor and review AML-related communications and documentation
- Review of subscription documents, including investor questionnaires to verify investor eligibility, compliance with regulations, and alignment with fund requirements.
- Ensure adherence to regulatory requirements and internal policies
- Understand all legal, investment and eligibility related details associated with the Commonfund investment programs
- Identify and escalate any discrepancies or inconsistencies with subscription materials
Transfer Agent Oversight & Investor Operations
- Oversee relationship with SS&C as transfer agent for our marketable funds
- Monitor ongoing transaction communications
- Review and approve investor transactions to ensure accuracy and compliance
- Review and approve wire transfers through SS&C platform
- Process share class transfers efficiently and accurately
- Ensure transaction accuracy and regulatory compliance
- Collaborate closely with the Fund Accounting team
- Coordinate and manage all pledge-related transactions and documentation
- Approve Capital Call and Distribution files
Client Service & Communication
- Support investors through account setup, transaction processing, execution, cash management and reconciliation.
- Answer investor calls and provide exceptional customer service
- Respond to investor inquiries via web inbox in a timely and professional manner
- Manage investor reconciliation activities
- Prepare and distribute investor communications as needed
- Provide comprehensive support to the broader Client Engagement Team and other colleagues across the organization
- Assist in recommendation, testing, and implementation of enhancements to internal systems supporting the Investor Services Team and external clients
- Perform, manage, and assist with other related projects
Audit Support
- Assist with internal and external audit processes
- Prepare documentation and respond to client audit requests
- Maintain accurate records for compliance and audit purposes
Required Qualifications
- Bachelor's degree in Finance, Business Administration, or related field
- 5 years of experience in fund administration, investor services, wealth management or related financial services role.
- FINRA Licenses: SIE, Series 7, 63 and 99 to be obtained within 120 days of hiring
- Strong understanding of private fund operations and regulatory requirements.
- Experience with transfer agent systems (SS&C experience preferred).
- Knowledge of AML/KYC compliance requirements.
- Excellent communication and customer service skills.
- Strong attention to detail and analytical abilities.
- Return to work candidates are encouraged to apply
- Proficiency in Microsoft Office Suite and Salesforce or other CRM software.
- Ability to work in a fast-paced team environment and manage multiple priorities.
- Ability to work additional hours as needed.
