About the Role:
Grade Level (for internal use):
11
The Team:
The CX Change Management team at S&P Global Commodity Insights leads the strategic change efforts that support our portfolio of customer experience initiatives. Our goal is to empower internal teams to embrace change with confidence, enabling them to adopt new capabilities effectively and deliver measurable business outcomes.
As a key member of this team, you will collaborate closely with the CX Program Management team and stakeholders across multiple departments to support and execute high-impact projects that enhance customer engagement and drive operational excellence.
With a strong focus on people, process, and communication, the CX Change Management team is instrumental in ensuring successful transitions, fostering adoption, and sustaining improvements that uphold S&P Global Commodity Insights’ reputation for delivering world-class customer experiences.
Responsibilities and Impact:
As a Change Manager, you will:
- Lead the development and execution of change management strategies for all Customer Experience initiatives, including but not limited to Project Armadillo (Salesforce CPQ & Billing Order-to-Cash), Project Compass, and Project Bedrock.
- Partner closely with the Program Management team to ensure change management plans are fully aligned with overall project timelines and business objectives.
- Design and implement change strategies leveraging the PROSCI methodology to support seamless adoption and minimize resistance.
- Manage all aspects of change execution—developing communication plans to build awareness and engagement, coordinating training with the CI Business School, and implementing reinforcement measures to ensure lasting adoption and measurable ROI.
- Cultivate strong, collaborative relationships with stakeholders across the organization to build trust, encourage feedback, and drive alignment on change initiatives.
Compensation/Benefits Information: (This section is only applicable to US candidates)
S&P Global states that the anticipated base salary range for this position is $80,000 to $110,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.
In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.
What We’re Looking For:
Basic Required Qualifications:
- Minimum 6 years working in a change management/project management role involving cross-team collaboration on delivering strategic projects.
- Ability to prioritize and manage multiple projects and tasks concurrently while working in a fast-paced environment with tight deadlines and specific requirements.
- Possess strong organization, prioritization, problem identification, and problem-solving skills to manage internal workflows and communication.
- Ability to take initiative, use consultative skills and build strong, productive relationships.
Additional Preferred Qualifications:
- APM Project Management certified.
- PROSCI Change Management certified.
- Bachelor's degree in a social science discipline or related field preferred.
Right to Work Requirements:
This role is limited to persons with indefinite right to work in the United States.
About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.
We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.
S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.
For more information, visit http://www.spglobal.com/commodity-insights.
What’s In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Global Hiring and Opportunity at S&P Global:
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported toreportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activityhere.
-----------------------------------------------------------
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
-----------------------------------------------------------
OPSGRP103.2 - Middle Management Tier II (EEO Job Group)
