About The Role
We are currently seeking a Quality Assurance Analyst to join our Business Process team within Operations Strategic Support. The Business Process team provides process analysis and improvement solutions; utilizing technology enablers like Appian, LiquidOffice, Automation Anywhere and DocuSign to build custom applications that automate the enterprise’s core processes. As a Quality Assurance Analyst, you will be responsible for project execution and change management, testing automation and troubleshooting, defect tracking, testing environments and continuously improving process quality.
The Impact You'll Make
- Independently review and analyze automated changes to the firm’s business processes.
- Partner with Business Process Analysts, Business Process Engineers and Subject Matter Experts to determine expected results of changes.
- Document automated test plans and test cases appropriately taking into consideration the scope of change, risk profile and technical complexities.
- Identify and communicate risks to project delivery; recommend mitigation strategies.
- Design and develop automated test scripts utilizing an existing automation framework.
- Identify appropriate technology required for effective and sustainable automated testing.
- Maintain and update automation scripts for the Appian, LiquidOffice Business Process Management Suite (BPMS) and other vendor platforms as needed.
- Create and maintain comprehensive test plans based on user story acceptance criteria.
- Execute automated and manual test cases; identify undesired or unexpected behaviors.
- Schedule recurring automated tests to monitor the quality of processes and project releases.
- Analyze the results of test runs and determine the root cause of the deficiencies.
- Document and communicate results and issues to project teams and key stakeholders.
- Identify the proper components required to create and maintain testing environments.
- Support project teams as projects are migrated through development, user acceptance and production environments.
- Research quality assurance automation standards and best practices.
- Collaborate with quality assurance associates in Information Technology; be an active member in the QA Community of Practice (QA CoP).
- Continuously deliver on quality assurance improvements that positively affect Baird’s business units.
- Partner with cross-functional project teams; focus on building quality project deliverables.
What You'll Bring To Baird
- A minimum of three years of relevant experience and a proven track record of delivering substantial business results. Experience should cover areas of quality assurance, process analysis, business analysis, software development, and project management, preferably within a diversified financial services firm.
- BBA/BS in Management Information Systems, Information Technology Management, Computer Science, Business Administration or Finance is preferred, but equivalent experience is also considered.
- Proficient with Java and Python programming languages.
- Proficient with Selenium Web Driver automated testing platform.
- Familiar with Cucumber and Locust Testing Frameworks.
- Understand database architecture and querying; proficiency with SQL.
- Strong analytical skills with the ability to perform complex problem solving.
- Excellent interpersonal, negotiation and influencing skills leading to trusting relationships with business partners and their leadership team.
- Ability to explain technical aspects across the organization; communicating appropriately to stakeholders with varying levels of technical knowledge.
- Demonstrated relationship builder; able to establish both internal and external working relationships in order to identify and implement strategies for business growth.
- Change agent who is able to work effectively and collaboratively in a team environment and with associates at all levels and in all areas of the firm.
- Advanced computer skills, with proficiency in Microsoft Word, Excel, PowerPoint, Project, SharePoint and Visio.
- Experience with load and performance testing is considered a plus.
- Experience with Application Interface Program (API) testing and/or development is considered a plus.
- Position based from Baird's global headquarters in Milwaukee, WI with 1 day/week work from home flexibility.
