The Group
Morningstar seeks an Account Manager to oversee the relationships of our institutional clients that license our managed accounts, fiduciary services and custom model offerings including Advisor Managed Accounts and Morningstar Plan Advantage. The Account Management Team serves as the backbone for our client relationships and success. The team has a large reach with a variety of internal teams (Product, Operations, Implementations, Technology, Legal, Compliance, Investment Methodology, Marketing, and Sales) in order to deliver the best overall strategies and initiatives for our clients. We do this by fostering high touch and deep-rooted relationships with our institutional clients.
The Role:
As a Senior Vice President, Account Manager, you will be responsible for the overall ongoing relationship for your recordkeeping clients. In addition, you will partner with Sales on new opportunities, collaborate with Marketing on initiatives to drive plan and participant adoption, work with legal counsel and clients on contract negotiations, lead the discussions in every area of the client relationship including senior level client meetings, strategy planning, annual and quarterly update meetings, methodology and investment related topics, due diligence and corporate security audits. As a Senior Vice President, Account Manager, you’ll continue to expand on a product/industry knowledge set in order to maximize efforts for your clients. Lastly, you will also work to identify new business opportunities within existing client relationships and come up with creative solutions to help in the marketplace. In doing so, you will help act as a lead product and/or post-rollout and strategy advisor. This may also include renewals and some new business negotiations.
Responsibilities:
- Serve as Senior Account Manager and main point of contact for our Plan Provider and Plan Sponsor clients
- Support Sales with RIA, broker-dealer and asset manager relationships.
- Further foster, strengthen and drive successes of client relationships
- Possess mid-level knowledge to answer a variety of product, methodology, compliance, investment and technical questions
- Possess and expand knowledge of competitors’ business and offerings
- Expand understanding and knowledge of Morningstar retirement products and industry, including proposed regulatory changes and the impacts on the business
- Lead and coordinate model validations where clients audit the plan lineup and portfolio construction methodology components of the advice process
- Develop account strategies, ensure coordination internally and partner with other Relationship Managers as needed
- Partner with Marketing teams to work on client campaigns to raise adoption and promote our services to the various audiences we serve.
- Partner with Implementation and Operation teams to ensure processes are executed to meet client expectations
- Collaborate with Morningstar Product team to ensure client feedback and implications are being represented in product roadmap decisions
- Proactively engage with clients on new enhancements to our services
- Work with our Consultant Relations team to make sure that all relevant parties are working together.
- Help clients to strategize on programs and initiatives to further drive adoption of our services
- Collaborate with Sales to help identify opportunities for service upsells which add value for both client and Morningstar throughout the relationship
Requirements:
- 10+ years of relevant work experience, or shown success in managing a book of business and servicing accounts
- Extraordinary written, verbal and presentation skills
- Understanding of mutual funds, financial/investment concepts and retirement market
- Strong analytical, reporting and project management skills
- Can independently organize many moving parts to multiple client relationships
- Bachelor’s degree required
Total Cash Compensation Range (Base +Commission Target): $111,475.00 - $200,650.00
Compensation And Benefits
At Morningstar we believe people are at their best when they are at their healthiest. That’s why we champion your wellness through a wide-range of programs that support all stages of your personal and professional life. Here are some examples of the offerings we provide:
- Financial Health
- 75% 401k match up to 7%
- Stock Ownership Potential
- Company provided life insurance - 1x salary + commission
- Physical Health
- Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages
- Additional medical Wellness Incentives - up to $300-$600 annual
- Company-provided long- and short-term disability insurance
- Emotional Health
- Trust-Based Time Off
- 6-week Paid Sabbatical Program
- 6-Week Paid Family Caregiving Leave
- Competitive 8-24 Week Paid Parental Bonding Leave
- Adoption Assistance
- Leadership Coaching & Formal Mentorship Opportunities
- Annual Education Stipend
- Tuition Reimbursement
- Social Health
- Charitable Matching Gifts program
- Dollars for Doers volunteer program
- Paid volunteering days
- 15+ Employee Resource & Affinity Groups
If you receive and accept an offer from us, we require that personal and any related investments be disclosed confidentiality to our Compliance team (days vary by region). These investments will be reviewed to ensure they meet Code of Ethics requirements. If any conflicts of interest are identified, then you will be required to liquidate those holdings immediately. In addition, dependent on your department and location of work certain employee accounts must be held with an approved broker (for example all, U.S. employee accounts). If this applies and your account(s) are not with an approved broker, you will be required to move your holdings to an approved broker.
Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
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