Job Description Summary
Leads operations activities, including the planning, organizing and execution; contributes to overall strategy development.
Job Description
Provides strategic leadership and oversight for operations and administrative functions within Raymond James Insurance Solutions. Responsible for driving efficiency, modernization, and compliance across insurance and annuity platforms while ensuring alignment with firm-wide objectives.
Essential Duties And Responsibilities
- Establish and oversee operational strategies and frameworks for insurance and annuity businesses.
- Lead modernization initiatives and process improvements to enhance scalability and client experience as the firm continues to deepen capabilities and expand platforms for advisors.
- Ensure compliance with regulatory requirements and internal controls.
- Manage large teams across service, operations, licensing, commissions, and risk functions while providing guidance and direction to less experienced leaders.
- Partner with and build trusted relationships with senior leadership, including executive management of Private Client Group and Global Wealth Solutions on strategic planning, budgeting, and technology integration.
- Cultivate and manage relationships with key insurance carrier partners, represent the firm in industry forums and collaborate on firm-wide initiatives.
- Perform other duties and responsibilities as assigned.
Knowledge Of
- Insurance and annuity operations, including service, licensing, and commissions.
- Regulatory frameworks and compliance standards (FINRA, SEC, state-level).
- Risk governance and operational controls.
- Technology modernization and cybersecurity best practices.
- Broker-dealer supervisory structures and insurance product platforms.
Skill In
- Strategic planning and operational leadership.
- Process improvement and project management.
- Communication and presentation to senior leadership and external partners.
- Negotiation and relationship management with carriers and vendors.
- Analytical thinking and problem-solving for complex operational challenges.
Ability To
- Lead large teams and manage complex operational structures.
- Develop and implement policies, procedures, and reporting frameworks.
- Drive modernization and change initiatives across multiple business units.
- Collaborate effectively across departments and influence without direct authority.
- Communicate clearly in both written and verbal formats.
Education/Previous Experience
- Bachelor’s degree (B.A.) from four-year college or university and a minimum of ten (10) years experience in the financial services industry.
- OR ~
- Any equivalent combination of experience, education, and/or training.
Licenses/Certifications
- Series 7, 26 and Life & Health Licenses Required
Education
Bachelor’s: Business Administration, Bachelor’s: Economics, Bachelor’s: Finance
Work Experience
General Experience – 10 to 15 years, Manager Experience - 10 to 15 years
Certifications
Travel
Less than 25%
Workstyle
Hybrid
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We Expect Our Associates At All Levels To
- Grow professionally and inspire others to do the same
- Work with and through others to achieve desired outcomes
- Make prompt, pragmatic choices and act with the client in mind
- Take ownership and hold themselves and others accountable for delivering results that matter
- Contribute to the continuous evolution of the firm
At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
