Leasing Specialist
Job Title: Leasing Specialist
Division: Multifamily
Status: Non-Exempt
JOB SUMMARY: The Leasing Specialist is responsible for driving occupancy and resident satisfaction at a multi-family community. This role includes showing and leasing apartments to prospective residents, coordinating marketing initiatives, assisting in resident retention efforts, and supporting the Property Manager in daily operations to ensure a positive living experience and strong financial performance.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsibilities include, but are not limited to:
- Greet prospective residents, conduct property tours, and showcase available apartments and amenities.
- Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
- Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.
- Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.
- Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.
- Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.
- Coordinate resident referral programs, employer outreach, and participate in local networking efforts.
- Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.
- Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.
- Conduct follow-up communication with prospects and new residents to ensure satisfaction.
- Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.
- Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).
- Keep guest cards updated and perform follow-ups on all leads.
- Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.
- Ensure leasing office and tour path are presentable and meet show standards at all times.
QUALIFICATIONS:
- One plus year of experience in leasing, sales, or customer service; property management experience preferred.
- Strong interpersonal and communication skills, both written and verbal.
- Customer service-oriented with the ability to manage resident relations professionally.
- Proficiency with Microsoft Office and property management software (Yardi, OneSite, etc.).
- Familiarity with social media platforms (Facebook, Instagram, LinkedIn, YouTube) is preferred.
- Ability to multi-task, stay organized, and meet deadlines in a fast-paced environment.
- Availability to work weekends is required.
- Valid driver’s license may be required to operate a golf cart on the property.
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