Reporting to US-based Client Relationship Manager, the position will have a key role to play in coordinating and managing activities relating to the support of our client relationships, prospects and key investment consultants. The role will require the collation and analysis of a wide range of data points from around the Firm, to be delivered by succinct and comprehensive written and oral communication to the end client, prospect or consultant. Pantheon Ventures is authorised and regulated by the Financial Conduct Authority (FCA).
Play a key role in addressing the needs of Pantheon’s institutional clients across North America. Client service responsibilities include, but are not limited to, working closely with senior Relationship Managers to respond to all client queries in a timely manner and prepare materials for client and prospect meetings.
Provide updates on client portfolios by creating materials, generating reports and producing thoughtful analyses to illustrate key performance figures and portfolio attributes.
Respond to investor due diligence questions and assist in client onboarding processes.
Coordinate with various teams internally – investment teams, operations, legal, compliance, etc. – to gather information and materials needed for clients and prospects.
Assist in fundraise efforts by leveraging databases to identify prospective investors and maintaining lists to track the team’s fundraising progress.
Maintain internal databases to ensure information remains up to date and accurate.
Demonstrate excellent attention to detail in all pieces of work and ability to multi-task.
The successful candidate will be proactive and is able to demonstrate a passion for sales and client service.
The role will be both internally and, after an extensive training period, externally facing. While the externally facing part of the role will involve attending meetings, a material amount of this work will be internally facing (co-ordination with the client services team and with the marketing, operations, investment and legal teams) and much of the prospect/client contact will be conducted by phone and email.
Experience
Knowledge of the asset management or private equity industry;
Strong relationship building skills;
High level of professionalism, confidentiality, discretion and judgement;
Strong analytical skills;
Ability to work towards key deadlines with minimal supervision;
Excellent communication, written and verbal skills;
Strong attention to detail;
Proficiency with computers and software packages.
FINRA Series 7 & 63 required