In IIG B2B Client Experience (CX), we deliver world-class, end-to-end experiences that reduce administrative burden and make plan sponsors and consultants “heroes” in driving outcomes for their organizations and the participants they serve. Our Enablement Team accelerates progress and drives cross-disciplinary thinking through project management, change leadership, and governance/planning across our omnichannel journey and digital product portfolio.
This role:
- Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
- Leads crew and project activities. Drives all phases of the project lifecycle from inception through implementation while ensuring that business objectives are delivered with high quality and within targeted timeframes.
- Supervises all project-level communication and change management activities in support of all project workstreams. Triages capacity, complexity, and scope of project messaging and delivery of all communications.
- Builds and maintains relationships across sub-divisions and both internal and external partners to support project initiatives. Develops strong relationships with project leadership and workstream leads. Influences key decisions across stakeholders.
- Assists team with the identification, evaluation, and resolution of potential obstacles which may have an impact on the completion of projects or communications. Elevates items of high concern to senior management, focusing on recommended courses of action.
- Participates in special projects and performs other duties as assigned.
What it takes:
- Minimum of five years related work experience. Two years of managing a project preferred. Financial Services or function-specific experience preferred.
- Undergraduate degree or equivalent combination of training and experience required.
- Stakeholder management and communicating for influence is required.
- Exceptional verbal and written communication skills.
- Previous people-leadership experience preferred.
- Previous experience bringing structure to ambiguous spaces preferred.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
Our commitment to diversity, equity, and inclusion
Vanguard’s commitment to diversity, equity, and inclusion (DEI) is central to our ability to deliver on our mission. We aspire to create a work environment that is inclusive, equitable, and diverse—one that enables our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients.
Cultivating DEI lifts our entire organization, and everyone shares accountability for our progress—from our senior leaders who lay the foundation and set the example for inclusive behaviors to crew who are growing in their personal DEI learning experiences.
Together, we’re on a mission. We are fueled by the value of diverse voices and connected through friendships and a culture of care—for our clients, our communities, and each other.
Vanguard’s DEI journey has no finish line. Our commitment is enduring, and we remain focused on the path ahead. To learn more about Vanguard goals and progress toward DEI, download our Diversity, Equity, and Inclusion Report.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
