Accurate, strategic, creative -- and fast. We help clients get the most from Bloomberg’s vast suite of products. Through detailed online user guides, compelling contextual content, and just-in-time release notifications, we educate and inform clients about the tools that help them do their jobs.
Bloomberg’s Product Documentation and User Assistance (PDOC) group is a centralized team of technical writers creating user assistance materials that span business areas across the financial markets. We partner with Product, Technology, and UX teams to investigate requirements in an energetic environment characterized by frequent product updates and quick time-to-market. Our writers have the skills to solicit business needs, jump quickly from discovery to draft, and shift seamlessly between writing styles for different deliverables.
We take pride in being a collaborative team of 25+ writers that values peer editing, an iterative writing process, and cooperative idea generation. We work with style guides to create essential documentation with a unified, professional voice. Though we move quickly and strive to perfect the art of balancing competing priorities, we put a premium on quality ?— both of writing and ideas.
What's the role?
PDOC Team Leads manage and mentor writers in creating client-facing user assistance content for the Bloomberg Professional Service and related products. Sitting within Bloomberg’s UX department, we provide user-centered documentation and foster consistency across the system. Team Leads take a guiding role in enacting effective workflow, production, and editorial processes to ensure timely delivery of a high volume of work that meets the evolving needs of our clients, internal stakeholders, and products.
We also partner with an Engineering Agile Scrum team to build our own end-to-end documentation products, from CMS and authoring tools to client-facing UI. Team Leads collaborate closely with our Engineering partners to define requirements and advocate for technical solutions that support the content needs of our business.
We'll Trust You To
- Direct a team of writers in researching and writing client-facing documentation, including user guides, slideshow-style feature tours, contextual help prompts, FAQs, and release notifications.
- Set goals and objectives for writers, providing regular feedback and official performance assessments at established intervals.
- Coach writers in documentation fundamentals: employing logical content structure, forefronting essential information, shifting seamlessly between instructional and conversational voices, and writing in a single, unified voice across the team.
- Collaborate with team editors to evolve style guidelines for our full suite of deliverables.
- Independently manage a high volume of projects and business priorities, while also supporting team members in keeping pace with shifting release schedules and stakeholder needs.
- Collaborate with other Team Leads to innovate and iterate on team workflow processes and project strategy.
- Build relationships with interdisciplinary colleagues across the company to strategize user assistance solutions.
- Unblock workflow obstacles for writers and develop solutions to novel requests while supporting the integrity of our products and standards.
- Quickly gain domain knowledge of market sectors and the workflows of financial professionals to provide effective feedback to writers in disparate domains.
You’ll Need To Have
- 2+ years leadership experience in technical writing or a related discipline.
- Excellent written and verbal communication skills.
- Demonstrated technical writing and editorial skills for an end-user client audience, including an aptitude for effective content organization and flexibility to shift between writing styles.
- Strong attention to detail, balanced with keen insight about overarching goals and strategy.
- A track record of successfully innovating and implementing workflow, process, and technical solutions.
- Strong project management skills, including experience in organizing multiple projects with variable timelines across multiple team members and cross-functional teams.
- An empathetic approach to motivating writers with diverse working styles and backgrounds to create compelling content and strive for growth and success.
- The capability to interact effectively with all levels of staff and management, including business specialists, product managers, engineers, and senior management.
- Strong presentation skills, with a proven ability to articulate business problems and proposed solutions.
- Experience using MS Excel to measure, assess, and report on business performance.
- An ability to quickly learn and use new software applications.
We'd Love To See
- Working knowledge of the financial markets.
- Aptitude for strong visual display of information and image production as part of effective content design.
- A history of working with software developers to set requirements for authoring tools and product UIs.
- Familiarity with DITA, HTML, or online authoring tools.
- Prior experience writing or editing API documentation.
If This Sounds Like You
Apply if you think we're a good match. We would like to see writing samples for this position, so please submit 2-3 examples of end-user documentation or training materials from a recent role or project.
We'll get in touch to let you know about next steps, but in the meantime feel free to have a look at this: [1] http://www.bloomberg.com/professional
