We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
The Senior Business Systems Analyst is responsible for formulating system scope and objectives, validating developed requirements, testing, training and implementing applications, and providing end user support. The role will specialize in our digital and personal banking platforms, driving innovations and improvements to enhance client experiences and operational efficiency.
The role performs tasks of technical depth and breadth, validating and documenting business requirements ensuring project control procedures and policies are executed. The Senior Business Systems Analyst will assist in determining methods and approaches to projects aligning with enterprise governance standards, providing business support relative to the development, analysis and identification of process changes or system enhancements. The role uses judgement and autonomy on day to day tasks, providing operational support for projects after implementation including problem resolution and recommendations to ensure ongoing success. The role proactively addresses problems within the scope of responsibility and identifies areas for possible improvements.
What you'll be doing
As a member of CIBC’s team, the Senior Business Systems Analyst is responsible for formulating system scope and objectives, validating developed requirements, testing, training, and implementing applications and providing end-user support. The role performs technical depth and breadth tasks, validating and documenting business requirements for assigned projects to maximize operational efficiency and ensure project control procedures and policies are executed. The Senior Business Systems Analyst determines project methods and approaches, providing business support relative to developing, analyzing, and identifying process changes or system enhancements. The role uses judgment and autonomy on daily tasks, providing operational support for projects after implementation, including problem resolution and recommendations to ensure ongoing success. The role proactively addresses problems within the scope of responsibility and identifies areas for possible improvements.
At CIBC, we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed during your interview.
How you'll succeed
Understanding and Documenting Requirements - Work closely with business partners to gather complex business requirements and facilitate solution design discussions to ensure you meet project needs. Build strong relationships, lead discussions, listen and ask the right questions to ensure solutions meet requirements. Define acceptance criteria and assist with user acceptance testing to ensure success feature implementation. Strong research, technical analysis, planning and organizational skills
Analyze and Evaluate Systems and Processes across the private, personal and digital banking. Stay abreast of industry trends and technological advancements to recommend improvements and enhancements. Detail-oriented, critical thinking skills to investigate complex problems and making sense of information. Develop and maintain comprehensive documentation for systems and processes.
Solution Design - Build client-focused solutions that meet business requirements. Knowledge of end-to-end systems development life cycles (waterfall, iterative and other modern approaches to software development). Prepare and validate solution design documents around areas such as scope clarification, solution requirements, user acceptance testing, and quality assurance.
Leading and Mentoring – Support end-to-end project implementation as a subject matter expert and provide guidance to a diverse team of business, technology, and project professionals. Maintain a collaborative work environment and support team members to resolve organizational, operational, and process problems. Assist in developing materials to facilitate training sessions and provide support to system users.
Governance – Ensure all Enterprise and US region PMO and Governance rules are followed in the creation and documentation of requirements, testing, and implementation of applications. Knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
Who you are
You have 3+ years of Business Systems Analyst experience (i.e., writing user stories, creating and updating systems Use Cases, etc.). Preferably as part of a digital banking team.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it’s the right thing to do.
You give meaning to data. You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
You communicate effectively. Detail-oriented, critical thinking skills to investigate complex problems and making sense of information. Strong ability to communicate detailed information in an impactful way. Excellent verbal and written communication skills. Influential, strong relationship management and networking
You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision. Driven by collaboration and teamwork.
Your influence makes an impact. You know that relationships and networks are essential to success. You have a strong ability to communicate detailed information in an impactful way. You inspire outcomes by making yourself heard.
Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.
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What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
IL-120 S LaSalle St, 2nd Fl
Employment Type
Regular
Weekly Hours
40
Skills
Analytical Thinking, Application Testing, Business Requirements, Business Systems Analysis, Digital Banking, IT Process Improvement, Operational Efficiency, Operations Support
