The institutional asset management industry is evolving. Clients need more than products; they need a trusted partner and advisor to help them achieve their goals. State Street Global Advisors (SSGA) is seeking a Client Relationship Manager with institutional client engagement and client experience who can excel in that environment and work with others on their team to do the same. Are you that person?
As a Client Relationship Manager within SSGA’s Americas Institutional Client Group, you will be responsible for building and delivering exceptional client service across the full lifecycle of an institutional clients’ experience with SSGA in the Americas.
You will be part of and collaborate with a talented team responsible for handling the day-to-day needs of our clients. To be successful, you will need to develop an understanding of SSGA’s investment and operational capabilities, service
offerings, culture and vision in order to efficiently diagnose issues and solve problems that inevitably arise in the course of a client relationship. Due to the complex needs of our clients, you will need to build collaborative relationships across our sales, investment, product, marketing, operations, finance, legal, compliance and other internal teams critical to the end-to end client lifecycle, from initial contact to on-boarding to (hopefully infrequent) off-boarding. You will also partner with your colleagues on client engagement initiatives to ensure global consistency and the successful implementation of newly developed engagement strategies and processes. These interactions take many forms, including participating in projects and strategic initiatives related to complex client deals and issues as well as broader, more thematic initiatives designed to
continuously improve the overall experience clients have in working with SSGA.
This role is part of the Americas Institutional Client Group and you will report to a Team Leader within the Client Relationship Team of that business.
This Position Requires That You Have
- A minimum 3-5 years of experience in an institutional client-facing role at an asset management firm
- Ownership of the client experience, focusing on business retention and increasing visibility with clients
- Proficiency in navigating complex client relationships, including the support of client events and ensuring a thorough
- understanding of client expectations
- Partnerships with new business development teams on strategic client growth and initiatives
- Strong organizational, project planning and execution skills
- A clear understanding of, and the ability to effectively reinforce, accountability and ownership with internal stakeholders
- Comprehension of firm capabilities and services to deliver solutions supporting client goals
- The ability to lead, prioritize and execute on multiple simultaneous priorities and initiatives
- A demonstrated ability to form and cultivate positive relationships with both clients and internal partners
- The ability to thrive in a highly regulated environment that demands full compliance with policies and procedures
- Excellent verbal and written communication skills
- A positive, can-do attitude that motivates and inspire others
Additional Requirements
- BS or BA required; MBA preferred
- Series 3, 7 and 63 required (or must be obtained within 12 months after start date)
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Salary Range
$100,000 - $160,000 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Job Application Disclosure
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Job ID: R-756492
