Job Description
The Communications Team at Chase is seeking a strong leader and highly experienced communications professional to serve as Head of Communications for two of Chase’s lines of business – Card Services and Connected Commerce. This role encompasses communication oversight for the entirety of our branded and co-branded credit card portfolio, as well as integrated lending innovations, payments, travel, shopping, dining and lifestyle offerings from Chase.
As a Communications Leader for Card and Connected Commerce Managing Director and member of the Consumer & Community Banking (CCB) Communications leadership team, you will be a member of a high-performing team that communicates with honesty, authenticity and empathy. In addition, you will report to the Chief Communications Officer for Chase and partner with senior executives, partners and peers across Consumer & Community Banking and JPMorganChase where you will develop and lead internal and external communications and engagement strategies and programs that enhance business outcomes for the Card and Connected Commerce organizations. You will manage a team of talented and experienced internal and external communications professionals and coordinate closely with leaders across both the Card and Connected Commerce businesses.
Job Responsibilities
- Serve as strategic counsel to Card and Connected Commerce CEO and senior leadership teams in support of overall external communications strategy and employee engagement.
- Share the Card and Connected Commerce story through all channels (external, internal and social), as well as digital and multimedia storytelling techniques, such as dynamic presentations, video and digital content.
- Research and distill data and financial information, write and design presentations in PowerPoint and other presentation tools and prepare talking points, scripts and other communication tools for senior leaders.
- Define and oversee the planning and execution of both internal communications activities, including but not limited to town halls, offsites, site visits, employee events and recognition activities, and external media relations, including PR campaigns focused on card / brand launches, refreshes and announcements; ongoing media relations; press events and executive visibility.
- Evolve and expand team’s digital media strategies, including social media and influencer relations, management and execution with key talent relations, social media Communications teams, paid social and other relevant business partners
- Partner closely with firmwide Communications colleagues, business partners and others across the firm to build and execute strategies that enhance our reputation, build trust and advocate for the firm’s business priorities with policymakers and ensure alignment of messaging and strategy.
- Lead and oversee the work of a team of talented communications professionals, inspire performance excellence and foster a collaborative team culture.
- Develop and foster relationships at all levels internally including senior-level Card and Connected Commerce executives, functional partners across legal, risk, controls and compliance, Consumer and Community Banking and firmwide communications peers and the broader team.
- Protect and enhance the reputation of our firm through proactive storytelling, reactive issue management and development and reinforcement of proper communications controls.
- Lead public relations and influencer agency relationship and partnership over their external communications, media relations, executive visibility and influencer relations support of our business and ensure budgets are utilized for maximum business impact.
- Serve as a member of the Consumer and Community Banking Communications, Card Services and Connected Commerce leadership teams.
Required Qualifications, Capabilities, And Skills
- 15+ years of experience in corporate communications with a commercial orientation and deep understanding of financial services and the credit card industry
- Experience in providing counsel to senior executives and superior judgment, with ethics of the highest caliber and a commitment to upholding the culture of doing the right thing for clients, stakeholders and employees.
- Strong understanding and experience within highly regulated industries and leadership or partnership with national, regional and local government affairs initiatives
- Demonstrated expertise of managing both external/media relations, digital/social media, internal/employee and executive communications.
- Strong people management experience with demonstrated history of growing and developing talent.
- Superb written and verbal communications skills, a creative mindset and ability to generate new ideas.
- Strong interpersonal, networking and presentation skills.
- Speed, flexibility and adaptability and ability to lead a team under pressure in a fast-paced environment.
- Outstanding judgment, problem-solving ability and resourcefulness
Preferred Qualifications, Capabilities, And Skills
- prior experience at JPMorgan Chase
ABOUT US
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
