Step into your next exciting role as a Quality Assurance Lead on our fraud operations team! In this role, you will be responsible for QA across all areas of the Corporate Investment Bank. You will have two main areas of focus within this role. The first will be day to day operations. You will have a team of QA analysts that you will guide to ensure they are progressing across the monthly cycle to keep up with their goals. You will be responsible for responding to inquires that arise from the business operation as well as following up on error correction. The second focus of this role is stakeholder management. You will work closely with leadership within fraud operations to keep them up to date on results as each month progresses. You will be reporting on ongoing trends and need to have the foresight to identify where engagement needs to be improved before month end to make sure all goals are met. This is an exciting role where you get to bring out improvements and make real change. If you enjoy identifying flaws and gaps in fraud operations and suggesting improvements - this is the role for you!

To be successful as a Quality Assurance Lead - Fraud, you should have:

Experience within Fraud Operations (internally or externally)
1-2 years management experience (either process or people management; or both)
Quality Assurance background or a Controls background

Some Other Highly Valued Skills May Include

Basic MS Office skills, particularly Excel
Salesforce
Stakeholder management experience

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is located in Henderson, NV.

Minimum Salary: $110,500

Maximum Salary: $126,000

The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any another type of compensation or benefits that may be available.

Purpose of the role

To determine, negotiate and agree internal quality procedures, service standards and specification to improve performance and quality directing objectives.

Accountabilities

Identification of industry trends and developments to implement best practice in quality assurance Services.
Collaboration with teams across the bank to align and integrate quality assurance processes.
Development and governance of internal quality assurance procedures, standards and specifications, and act as a catalyst for change, mitigate risks and maintain efficient operations.
Development of reports and presentations on quality assurance performance and communicate findings to internal senior stakeholders.
Identification of areas for improvement and providing recommendations for change in quality assurance processes and provide feedback and coaching for colleagues on these highlighted areas.
Execution of service quality assessments to monitor the quality objectives set by the bank, and ensure they comply with regulatory requirements.
Participation in projects and initiatives to improve quality assurance efficiency and effectiveness.
Determination of risk based on outcome of QA reviews, flagging risks that are outside of tolerance.

Assistant Vice President Expectations

Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
Take ownership for managing risk and strengthening controls in relation to the work done.
Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Jobs in Henderson

Quality Assurance Lead - Fraud