The energy of a newsroom, the pace of a trading floor, the buzz of a recent tech breakthrough; we work hard, and we work fast - while keeping up the quality and accuracy we're known for. It's what keeps us inventing and reinventing, all the time. Our culture is wide open, just like our spaces. We bring out the best in each other through collaboration. Through our countless volunteer projects, we also help network with the communities around us, too. You can do amazing work here. Work you couldn't do anywhere else. It's up to you to make it happen
What’s the role?
We’re Bloomberg Hardware Management - We partner closely with our clients, taking time to understand their unique operational needs. As part of the Supply Chain Organization we aim to provide an efficient and easy way for [m1] Bloomberg customers to receive, swap, return and store licensed equipment. We engage in Customer Site visits to review processes with our customers and sales teams to optimize their equipment support.
You will fully cross train and maintain hands on experiences to help quickly identify and drive process improvements. You are willing to inspire change and take initiatives, challenge current working processes through operational understanding and data insight. Continuously assess current practices and strive to improve processes through real time experience and recommendations to leadership.
You will be responsible for forging deep and trusted relationships with clients, and provide assistance on managing their on-site inventory of our licensed equipment.
We'll Trust You To
- Track and manage reverse logistics KPIs that align with our business objectives by using operational and quality data. Identify opportunities for improvements and monitor implementation to determine project success where applicable
- Manage inventory levels at customer sites ensuring accounts are reconciled monthly for larger firms that are managed on BREP
- Build relationships with external customers and understand their internal set up to ensure our processes support their needs
- Maintain relationships with internal customers and understand their processes to ensure our processes support their needs – BCS (Bloomberg Customer Support) BOS (Bloomberg On Site), Sales
- Frequent customer firm interaction through calls and onsite visits to develop relationships and gain continuous voice of the customer
- Diligently track and manage all customer interactions within the company CRM system
- Managing and coordinating Ticketing performance against SLA’s
- Support a reverse logistics network across Bloomberg's full suite of equipment, including keyboards, monitors and pcs
- Daily monitoring of Clients equipment returns/billing
- Effectively manage projects regarding returns to optimize cost, customer service and qualit
- Analyze data to identify opportunities for improvement and monitor implementation to determine project success
- Work in collaboration with internal business partners and external vendors
You’ll Need To Have
- 3+ years of professional experience, preferably in operations, supply chain, logistics or customer service
- Strong communication skills and ability to manage across teams and business functions
- Proven customer service and relationship building
- Proficiency in Microsoft Office / PowerPoint applications
- Data analytics / analysis working experience in Microsoft Office Programs (particularly Excel and MS Access)
We’d Love To See
- Working knowledge of SAP
- Project management experience
- Fluency in an additional language(s) (verbal and/or written)
