Overview
Provides support related to processing subpoenas, garnishments, liens, levies, and other court orders (collectively “legal orders”) served on the organization’s core retail or prepaid businesses. In addition, the role will track and conduct processor and customer database searches, log, research, analyze and coordinate records production and legal order responses.
Responsibilities
Essential Functions
- Processes assigned subpoenas, garnishments, liens, levies, and other legal order requests received from courts, government agencies, and law enforcement.
- Tracks the progress of each subpoena and legal order in accordance with department processes and procedures.
- Compiles documents requested in the subpoena. Follows up to other internal teams to ensure timely responses.
- Prepares responses to assigned legal orders and ensures the accuracy and validity of responses are filed timely with the appropriate agency/court.
- Conducts research as needed, including utilizing a variety of processor and customer databases and information stores to search, research, analyze and produce the requested documents and/or information.
- Reviews subpoenas and legal orders to ensure the content is valid and complies with applicable rules and regulations. Escalates questions and concerns to the Team Lead and/or LSOP Manager.
- Develops close working relationships within and outside the department to address and resolve issues and concerns.
- Responds to follow-up calls and emails from agencies/courts on assigned legal order status.
- Performs other duties as assigned. The percentage of assigned subpoenas and garnishments will vary depending on volume and department needs to meet SLAs.
Qualifications
Education/Experience Requirements
- Undergraduate degree or an equivalent combination of training and experience.
- 2 years of legal/regulatory, banking, or financial services experience.
Preferred Requirements
- Strong working knowledge of retail banking, prepaid or credit card operations, customer service or new business.
- Good working knowledge with federal and state AML regulations including Bank Secrecy Act (BSA), OFAC and the USA PATRIOT Act.
- Excellent verbal, written, and interpersonal communication skills.
- Excellent researching and time management skills with strong focus on attention to detail.
- A team player, able to work in a team fostered, multi-tasking environment.
- Expert level proficiency in Microsoft Office suite, e.g. Excel, PowerPoint, Word, Outlook.
Background & EEO Statement
This job will be open and accepting applications for a minimum of five days from the date it was posted.
Working at The Bancorp Bank, N.A. and Benefits Information: click here
Diversity & Background Screening
Diversity & Inclusion at The Bancorp Bank: click here
The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.
Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.
