Join the top-performing customer service team at Missouri's largest defined benefit pension plan. Our Benefits Specialist I is part of a group of trusted retirement benefits specialists who assist in providing information to our members in a professional, friendly and knowledgeable manner to ensure they get the most from their retirement system and benefits.
Salary: $42,126 to $47,392
Job Type: Full-time with benefits
Location: Jefferson City, Missouri
About PSRS/PEERS
PSRS/PEERS is the largest defined benefit pension plan in Missouri with more than 315,000 members. We work in partnership with Missouri public school districts to provide retirement security for Missouri's public school teachers and education employees.
Most of our 173 employees work out of our main office located on the west side of Jefferson City, Missouri, the state capital. Our office is open to the public from 7:30 a.m. to 4:30 p.m., Monday through Friday. We provide state-of-the-art technology and security, with comfortable, ergonomic working spaces and collaborative areas throughout the building. Employees enjoy ample on-site parking and a flexible, family friendly work environment.
We are proud that PSRS/PEERS has been recognized by Pensions & Investments (P&I) magazine as one of the "Best Places to Work in Money Management."
About the Job
As a Benefits Specialist I, you will be an integral part of the Benefits team within the Member Services department. PSRS/PEERS members rely on our Benefits Specialists when making important financial and life decisions. Specialists must understand, analyze and provide accurate, complete and timely benefit and membership information.
Our Benefits Specialist I reports to the Benefits Manager and has opportunity for limited telecommuting once training is complete. In-state professional development opportunities are provided and encouraged. Some overnight travel is required.
In this role, you will analyze member records, prepare calculations and process the member applications and forms related to our service purchase and service retirement processes, as well as requests for lump-sum payments.
You will use your keyboarding skills, mathematical ability and attention to detail to assemble personalized member packets in response to requests for calculations. You will also enter member data into our pension administration system, and track and communicate with members about documents needed for the timely completion of application processes.
In addition, you will assist our call center by answering phones and web chats during periods of high volume and participate in the regular front desk receptionist rotation. You will attend retirement seminars and other informational meetings held around the state to answer member questions and provide support for presenters.
Job Requirements
Candidates should possess a high school diploma or GED/HiSET equivalent and at least two years' office experience (substitutions may be allowed). Pension experience is preferred.
Benefits of Working for PSRS/PEERS
Our employees enjoy a robust Health Savings Account (HSA) program, vision and dental insurance, and membership in a defined benefit pension plan with lifetime retirement benefits and five-year vesting.
We offer three weeks of paid vacation and three weeks of sick leave per year to start, and 12 paid holidays each year.
Tuition assistance is available. Professional development and ongoing training are encouraged. Exemplary employees may be selected to participate in our leadership program.
Company-wide events are held both on-site and off-site, and our employee fund coordinates activities and participation in charitable campaigns.
More information can be found on PSRS/PEERS career page at www.psrs-peers.org/About-Us/Careers
We are an innovative and results-oriented organization dedicated to the financial security of our members. We take pride in providing exceptional service to both our members and our employer community. We are committed to developing the talents of our staff in an environment of mutual respect, diversity of thought and transparency
