What is the Position? We are seeking an experienced VP of Hospitality to lead and manage the hospitality function across our New York Offices, ensuring an exceptional and seamless guest and employee experience.
Primary Responsibilities: This role will oversee the day-to-day operation of catering, reception, and our event spaces, fostering a white-glove, high-touch service culture. The ideal candidate is a strategic leader with a strong background in client service, operations, and team management, excelling in a dynamic and fast-paced environment. This role requires an individual who is passionate about hospitality excellence, proactive problem-solving, and collaborative leadership while managing a variable workload. Responsibilities include, but are not limited to:
- Oversight of all hospitality services, including catering, reception, and internal events.
- Responsible for coordinating, planning, scheduling, and overall quality control of all meetings, conference rooms, and client experience.
- Partner with the Facilities and Office Services teams to ensure event setups and service expectations are met.
- Function as the primary relationship manager and escalation point for all matters related to our client and event spaces.
- Partner with the Corporate Events and Access teams to ensure all onsite events align with branding, corporate design, and production standards.
- Perform administrative duties and special projects related to the department as assigned.
- Manage internal events and program administration, including menu formatting, floorplans, and facility tickets.
- Maintain and foster positive relationships with internal and external clients, vendors, and service providers.
- Build and document standard operating procedures for hospitality service teams.
- Regularly check inventory and quality of all supplies needed for meetings and events.
- Provide expert guidance on event planning, including menu selection, room setup, and logistics to ensure clients receive exceptional service and support for their events/meetings.
- Provide financial reporting post-event, including budget management and vendor reporting to manager.
- Conduct quarterly reviews of hospitality services and present recommended updates and improvements for manager.
- Maintain positive vendor relationships and perform regular performance evaluations.
- Track and monitor internal meeting/event/visitor activity and propose process improvements.
- Lead, mentor, and develop a high-performing hospitality team, fostering a culture of service excellence and operational efficiency.
- Manage staffing levels and scheduling to support fluctuating business needs while optimizing resources.
- Ensure event spaces are well-maintained, equipped, and optimized for a seamless experience.
- Continue to develop and execute VIP and executive protocols to provide white-glove service for high-profile visitors.
Specific Qualifications:
- Bachelor’s Degree and must have 5+ years experience in hospitality, food & beverage, and operations.
- Strong interpersonal skills with the ability to build relationships and handle difficult situations with discretion.
- Self-starter with a results-oriented mindset and a sense of urgency.
- Exceptional customer service skills and the ability to anticipate service needs.
- Excellent organizational and multi-tasking skills with the ability to prioritize tasks with attention to detail.
- Strong written and verbal communication skills.
- Collaborative, team-oriented attitude.
- High level of professionalism, discretion, and integrity.
- Strong judgment and decision-making skills.
- Familiarity with corporate systems such as, EMS, ServiceNow MS Office Suite (Excel skills required).
- Resourceful, proactive, and adaptable to changing circumstances.
- Calm under pressure with a strong work ethic and positive attitude.
The duties and responsibilities described here are not exhaustive and may evolve as needed.
About Evercore: Evercore (NYSE: EVR) is a premier global independent investment banking advisory firm. We are dedicated to helping our clients achieve superior results through trusted independent and innovative advice on matters of strategic significance to boards of directors, management teams, and shareholders - including mergers and acquisitions, shareholder advisory, restructurings, and capital structure. Evercore also assists clients in raising public, private capital, delivers equity research, equity sales and agency trading execution, in addition to providing wealth and investment management services to high-net-worth individuals. Founded in 1995, the Firm is headquartered in New York and maintains offices and affiliate offices in major financial centers in North America, Europe, the Middle East, and Asia. For more information, please visit www.evercore.com.
Inclusion and Equal Opportunity Employment: Evercore is an equal employment opportunity employer and does not discriminate against individuals because of actual or perceived race, color, creed, religion, sex, pregnancy, national origin or ancestry, mental or physical disability, age, veteran status, military status, citizenship status, sexual orientation, gender identity or expression, genetic information, or immigration or citizenship status, or any other characteristic protected by applicable law (referred to as “protected status”), in accordance with applicable federal, state and local laws.
Expected Base Salary Range: $150,000 - $200,000
In addition to a competitive base salary, employees may be eligible to receive a discretionary bonus delivered in the form of cash and/or deferred equity. Evercore also offers a variety of benefits and programs, subject to eligibility. These include, but are not limited to:
- Medical, prescription, dental, and vision insurance, including healthcare savings and reimbursements accounts
- 401(k) Retirement Plan
- Life and disability insurance, including additional voluntary financial protection insurance
- Well-being resources and programs, including mental health and mindfulness programs, digital wellness platforms, well-being events, and targeted on-site health services
- Family-building and family-support benefits
- Paid parental, caregiver, marriage and bereavement leave
- Commuter benefits, health club membership discounts, and other corporate discounts
- Paid holidays, vacation days, personal days, sick days, and volunteer opportunities
