Our Story
Founded in 2008, Hightower is a wealth management firm that provides investment, financial and retirement planning services to individuals, foundations and family offices, as well as 401(k) consulting and cash management services to corporations. Hightower’s capital solutions, operational support services, size and scale empower its vibrant community of independent-minded wealth advisors to grow their businesses and help their clients achieve their vision of “well-th. rebalanced.” Based in Chicago with advisors across the U.S., we operate as a registered investment advisor (RIA).
Your Future Team
As a Level 2 Technology Associate, you will play a crucial role in providing technical support, troubleshooting complex issues, and assisting with the implementation and maintenance of technology solutions. The ideal candidate should have a strong foundation in IT principles, excellent problem-solving skills, and a customer-centric approach to deliver exceptional service to both internal and external stakeholders.
What You’ll Do
- Respond to and resolve escalated technical issues from Level 1 support, providing solutions
- Diagnose and troubleshoot hardware, software, and network problems, ensuring minimal change to end-users
- Collaborate with team members to develop strategies
- Analyze and identify patterns in reported problems, contributing to the creation of comprehensive solutions and preventative measures
- Escalate important issues to appropriate teams or vendors and follow up to ensure resolution
- Maintain accurate records of incidents, solutions, and standard operating procedures for future reference
- Contribute to the knowledge base by creating and updating technical documentation to facilitate efficient issue resolution
- Support the deployment, configuration, and maintenance of hardware and software systems, ensuring they meet performance and security standards
- Collaborate with senior team members in implementing new technologies and upgrades, following best practices
- With end-users to understand their technical needs and provide clear instructions and solutions
- Keep your team informed of progress, status, and resolutions for ongoing technical issues
- Stay updated with industry trends and advancements to enhance technical skills and stay current with best practices
- Participate in training sessions and workshops to improve proficiency in relevant technologies
- Perform regular quality checks to ensure all technology solutions are running and meeting performance expectations
- Collaborate with the team to identify areas for improvement and implement enhancements
What You’ll Bring
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
- 3+ years of experience providing technical support in a Level 2 or similar role
- Knowledge of operating systems, hardware components, and software applications
- Proficiency in troubleshooting complex technical issues and finding solutions
- Familiarity with ITIL principles and best practices
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals
What We Offer
- Coverage on the first day of employment for medical, dental, and vision insurance
- Paid parental leave (16 weeks for primary caregiver and 8 weeks for secondary caregiver)
- Mother’s lounge onsite
- Flexible PTO plan
- Hybrid model work schedule (minimum 50% in office)
- Free brand-new gym in the Chicago office
- 401k matching plan
- HSA employer contributions
- Student loan assistance
- Pet insurance
- Base salary of $72,000-$77,000 plus discretionary bonus (exact base salary amount will be dependent on experience)
AN EQUAL OPPORTUNITY EMPLOYER: Hightower is an equal opportunity employer and does not discriminate based upon race, color, religion, sex, sexual orientation, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age (over 40), physical or mental disability, medical condition (cancer-related), gender identity or expression, genetic information including sickle cell or hemoglobin C trait, or any other consideration made unlawful by applicable federal, state, or local law.
You are a U.S. citizen, U.S. permanent resident or possess other unrestricted U.S. work authorization and will not require sponsorship for U.S. work authorization now or anytime in the future.
