About SS&C Technologies
SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
SS&C Eze, a business unit of SS&C Technologies, is helping 1,900 global asset managers transform their investment process to optimize operational and investment alpha and grow their business. SS&C Eze delivers cutting-edge cloud, mobile, and on-premise solutions to maximize efficiencies across trade order management, execution, compliance, commission management, portfolio accounting, and investor accounting. From start-up and emerging funds to the most recognized and established institutions, SS&C Eze has provided buy-side firms with innovative and award-winning technology solutions backed by unparalleled client service for over 25 years.
Your Responsibilities
- Handle and execute service requests, triage and diagnose incidents, and assist with daily operations for the platform
- Own client projects working with hedge fund custodians/administrators, as well as internal projects working with R&D
- More experienced consultants are expected to train associates, act as an escalation point, and handle more complex or nuanced projects
Your Experience
- Recent and relevant work experience with similar functionality (Financial Services, Investment Technology, or Software-as-a-Service (SaaS) in a technology or client-facing role
- Familiarity in related subject areas such as Finance, Information Systems, Computer Science, Business Administration or similar
- Technology troubleshooting skills and interest in technology and software support
- Ability to learn new processes, products, and support tools quickly
- Communication skills, and ability to explain technical issues to non-technical users
- Understanding of financial markets and related processes
- Experience collaborating with Software Development teams to facilitate Product Supportability, Incident Management, Problem Management, and Request Fulfillment processes
- Experience training employees on a growing team
- Understanding of project management best practices
We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
