Be a part of a team of essential, customer service-oriented professionals who provide frontline support and information to PSRS/PEERS members. Our Information Center Specialists are trusted representatives of PSRS/PEERS who assist our members in a professional, friendly and knowledgeable manner via phone call, chat and email. Our members understand the value of their Retirement System and appreciate the help they get from our friendly and knowledgeable team.
Salary: $42,126 to $47,392 annually
Job Type: Full-time with benefits
Location: Jefferson City, Missouri. Hybrid work schedule, telework three or more days per week once trained.
About PSRS/PEERS
PSRS/PEERS is the largest defined benefit pension plan in Missouri with more than 315,000 members. We work in partnership with Missouri public school districts to provide retirement security for Missouri's public school teachers and education employees.
Our Member Services employees work out of our recently remodeled/expanded building located at 3210 West Truman Boulevard in Jefferson City. Our office is open from 7:30 a.m. to 4:30 p.m. Monday through Friday, and many positions have scheduling flexibility within those hours. We provide state-of-the-art technology and security, with comfortable, ergonomic working spaces and collaborative areas throughout the building. Employees enjoy ample on-site parking and a flexible, employee-friendly work environment.
About the Job
Information Specialists are the members first point of contact with PSRS/PEERS, answering questions and providing information on retirement benefits in a professional and friendly manner. Our Specialists adhere to the Information Center's standards for accuracy, quality and established policies and procedures.
These specialists thoroughly review membership records and respond to questions regarding retirement eligibility, benefit plans, purchases, refunds, survivor benefits, and records. They may also answer questions related to Social Security, legislation and funding and provide benefit estimate calculations. Information Center Specialists also assist members with the website and online account issues.
Our members rely on our Information Center team when making important financial and life decisions. Specialists must understand, analyze and provide accurate, complete and timely information so our members can make the best possible decisions regarding their retirement benefits. More information on the job duties can be found attached to the job posting on PSRS/PEERS careers site.
Job Requirements
Our ideal candidates should have at least a high school diploma or GED/HiSET equivalent and at least two years' office experience (substitutions may be allowed). Pension experience is preferred.
Benefits of Working for PSRS/PEERS
Our employees enjoy an employee-friendly, flexible work environment with opportunities to telecommute. We offer a robust Health Savings Account (HSA) program, vision and dental insurance, and membership in a defined benefit pension plan with lifetime retirement benefits and five-year vesting.
Employees earn three weeks of paid vacation and three weeks of sick leave per year to start, and 12 paid holidays each year.
Tuition assistance is available, and ongoing training and professional development is encouraged. Exemplary employees may be selected to participate in our leadership program.
Company-wide events are held both on-site and off-site, and our employee fund coordinates activities and participation in charitable campaigns.
More information can be found on PSRS/PEERS career page at www.psrs-peers.org/About-Us/Careers
We are an innovative and results-oriented organization dedicated to the financial security of our members. We take pride in providing exceptional service to both our members and our employer community. We are committed to developing the talents of our staff in an environment of mutual respect, diversity of thought and transparency
