At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Broadridge BPO is seeking a Client Management Supervisor to join our team!
We are looking for someone to manage existing client relationships and assist with developing new offerings to grow our firm's revenue. We need a highly-skilled individual to manage client relationships, both prospective and existing, and collaborate on defining and executing new revenue streams for our business. In this role you will also be responsible for managing internal organization projects and clients’ change management programs.
We are made up of high-performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you’ll be assigned to a Broadridge office and will work both on-site and remote.
Responsibilities
- Manage existing client relationships, including leading Monthly Governance Committees, contractual obligations and client issue resolution
- Liaising Finance, Billing, Legal and other service teams to ensure client obligations are met
- Assist with client-led audits that require BPO participation
- Lead strategic client projects
- Manage the creation, execution and delivery of client metrics and perform data trend analysis to provide clients with deep insights into their critical metrics
- Provide BPO Ops teams with client analytics support
- Find opportunities for process automation / digital transformation for BPO & clients
- Utilize data tools and business intelligence tools to drive effective decision-making
- Work on pipeline opportunities to help grow BPO revenue
- Align with business unit leaders to drive business development initiatives across segments
- Work with operational business leaders and strategic pricing to help formulate proposals
- Assist in managing pipeline across all BPO business segments
Qualifications
- 3-4 years of experience in managing client relationships, ideally within the fintech or financial services industry.
- Bachelor's degree in Business, Finance, or a related field, or equivalent practical experience.
- Demonstrated experience in back-office operations; Broker-Dealer exposure (BBD) highly preferred.
- Proven skill in executing under tight deadlines and managing multiple priorities.
- Excellent written and verbal communication skills, with the ability to present confidently to senior executives—both in-person and virtually.
- Strong understanding of operational workflows and experience liaising with cross-functional teams.
- Proficiency in Microsoft Office Suite (including PowerBI; other BI/data analytics tools are a plus).
- Strong attention to detail, analytical skills, and intellectual curiosity.
- Willingness to travel to client sites as needed.
- Experience in proces s improvement, digital transformation, or business development is desirable.
- Knowledge of Broadridge products such as Impact or BPS, or familiarity with similar systems, is preferred.
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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
US applicants: Click here to view the EEOC "Know Your Rights" poster.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.
