About Citco
JOB DESCRIPTION
Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $2.0 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.
For more information about Citco, please visit www.citco.com
About The Team & Business Line
Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.
As a core member of our Client Services - Private Assets team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.
Responsibilities
Your Role:
- Strategic Relationship Management
- Key Personnel
- Cultivate connections with C-suite executives. Gain insight into their professional history and achievements. Recognize key decision-makers and influencers. Foster personal relationships.
- Client Infrastructure
- Assess the extent of infrastructure investments made by the client. Familiarize yourself with their other service providers and vendors, and identify their existing challenges.
- Fund Structure and Strategy
- Understand the fund structure and related entities. Understand investment strategy and short- and long-term business vision.
- Sales / Client Integration
- New Sales – Existing Clients
- Identify & investigate opportunities to strengthen existing partnerships by advocating for the inclusion of more CITCO products and services.
- Client On-boarding
- Assist in the coordination of new client integrations and existing client launches.
- Client Training
- Ensure clients are familiar with CITCO systems, processes, and outputs.
- Client Service Level Management
- Service Level Agreement
- Negotiate Service Level Agreements (SLAs) with the client in accordance with the service proposal, collaborating closely with the appropriate Operations Team.
- Communication Strategy
- Establish a formal communication strategy format with the client, which may include quarterly meetings, usually in person, along with monthly calls. The Relationship Manager will be tasked with implementing this communication strategy.
- Communicate updates regarding Citco's developments, system enhancements, and product improvements to clients.
- Client Liaison
- Act as the client's representative within the organization and oversee internal communications with various business lines, operational teams, and support teams.
- KPI Reporting
- Develop Key Performance Indicators (KPIs) for both internal use and external dissemination.
- Internal Reporting
- Prepare local and global presentations/ reports as required on client relationships
- Client P & L
- Profitability Reviews
- Review profitability of client accounts and address negative trends.
Additional Responsibilities
- Support the development of pricing models and fee proposals for the launch of new funds, the introduction of additional services, and the restructuring of fees.
- Regularly update the CRM system on a weekly basis to reflect client activities that are pertinent to the business.
Qualifications
About You:
- You have 8+ years Public/Private Equity accounting & client services experience.
- You have skills in negotiation, business planning and budgeting, margin analysis and technical accounting.
- You have some knowledge of US Generally Accepted Accounting Principles and other comprehensive basis of accounting.
- You have strong leadership skills
- You have project management skills with attention to detail and proven ability to multi-task.
- You have strong written and verbal communication skills.
- You have advanced computer skills (Microsoft Excel).
- You have a Bachelor’s Degree in Accounting, Finance, or Economics.
- CPA designation a plus
Our Benefits
Salary range: USD $150,000-220,000
Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.
Citco is an Equal Opportunity Employer. It is our policy to make all employment and personnel decisions without discriminating on the basis of race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, and any other protected status
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