If you are an internal associate, please login to Workday and apply through Jobs Hub.
Job Purpose
The Director, Sales Support leads the team responsible for providing expense, sales support and phone bank service; ensuring top tier support for wholesalers. The Director closely collaborates across departments to enhance wholesaler support through accuracy and efficiency of workflows.
Essential Responsibilities
- Manages staff and has overall accountability for personnel actions including hiring, performance management, training and development, discipline, and termination.
- Creates and develops processes to ensure timely and accurate completion of projects and assignments delivered by both Phonebank and Sales Assistant teams.
- Creates and monitors reporting structures that track the effectiveness and overall activity of both the Phonebank and Sales Assistant teams.
- Identifies and compiles wholesaler best practices and trends and disseminates findings to sales organization for possible implementation and action.
- Works with multiple areas within the organization to provide a high level of support.
- Directs and/or performs ad hoc research and reporting as needed.
- Engages key stakeholders on a regular cadence.
- Identifies and evaluates potential automation initiatives.
- Coordinates and leads staff meetings.
- Develops an ongoing training curriculum to support Sales Assistant development.
- Performs electronic communication review of Sales Assistants.
- Shadows Sales Assistants on a routine basis to identify opportunities for process improvement.
Other Duties
- Performs other duties and/or projects as assigned.
Knowledge, Skills and Abilities
- Strong ability to motivate and manage staff, including the ability to delegate.
- Strong knowledge of Jackson’s products, policies, procedures, and systems, or ability to obtain this knowledge quickly.
- Strong written and verbal communication and presentation skills.
- Strong project management skills.
- Ability to prioritize, handle multiple tasks, meet deadlines and work under pressure.
- Strong research and information gathering skills.
Qualifications
Bachelor's Degree or equivalent experience required.
5+ years of business or financial services industry experience required.
2+ years of management experience preferred.
FINRA SIE, FINRA Series 6 or 7, FINRA Series 24 or 26 required.
Applicants without the required registration(s) will have 90 days to obtain the required registration(s), but will be limited in job function until complete registration(s) is obtained .
We don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.
