At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Broadridge is growing! We are seeking a Client Relations Administrator to join our dynamic team in New York. The role of this position is to assist Relationship Managers and members of the management team with their mandate of making our client’s lives easy and advocating for each client to ensure optimal outcomes.
We are made up of high-performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you’ll be assigned to a Broadridge office and given the flexibility to work from home a few days a week.
Responsibilities:
Assist in handling all client communications in a timely and professional manner.
Ensure all correspondence and client requests are precise, simplified and value add (e.g., serve as a liaison between claims admin request and clients to ensure that communications are clear, concise, and comprehensible)
Help Relationship Managers guide their clients through the onboarding process within agreed upon SLAs
Ensure refresh data has been received for all clients pursuant to their agreed upon schedule
Track all filing deadlines and ensure claims have been filed timely
Ensure all deficiency and audit deadlines are tracked and responded to timely
Compile and prepare client reports
Develop an understanding of Broadridge and the scope of the company
Develop an understanding of Class Actions and other areas relative to Broadridge/Client Relationship
Requirements:
Bachelor's degree (B. A.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.
Strong analytical skills: ability to gather data, interpret results, reformulate as needed
Strong written and oral communication skills
A self-starter with excellent interpersonal and organizational skills
Securities and/or class action industry experience a plus
Detail oriented ability to multi-task, and excellent time management and follow-up skills.
Hourly compensation range is $24.00 - $28.00. Bonus Eligible.
Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
US applicants: Click here to view the EEOC "Know Your Rights" poster.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.
