Senior Analyst, Channel Operations
We are looking for an innovative and data-driven Senior Analyst, Channel Operations to join FindLaw’s Revenue Operations team. This role will play a key part in driving operational efficiency and effectiveness across the team, with a special focus on supporting various projects related to sales and renewal processes. The ideal candidate will have significant experience with Salesforce, including the ability to build and customize within the platform, and a strong focus on data and process optimization.
About the Role
- Salesforce Administration & Development: Serve as a Salesforce expert, assisting with the customization, development, and optimization of Salesforce to meet the needs of the sales organization. Build and manage reports, dashboards, and workflows that support sales and channel operations.
- Project Support: Collaborate on projects across the Revenue Operations team, providing analysis, recommendations, and operational support. Work closely with the Director of Channel Operations on initiatives such as sales forecasting, performance tracking, and process improvements.
- Data Analysis & Reporting: Develop and maintain reports and dashboards that provide insight into key performance metrics across sales and renewals. Use data to identify trends, areas for improvement, and opportunities to drive growth and efficiency.
- Operational Process Improvements: Assist in analyzing current sales and renewal operations, identifying inefficiencies, and recommending process changes to improve effectiveness and productivity. Work across teams to implement these solutions.
- Sales & Renewal Forecasting Support: Help refine and maintain sales and renewal forecasts by analyzing historical data, market trends, and current business performance. Ensure forecasting models are accurate and aligned with strategic business goals.
About You
- Bachelor’s degree in Business, Finance, Analytics, or a related field.
- 3+ years of experience in an analytical, operations, or Salesforce-related role, preferably in a sales or revenue operations environment.
- Expertise in Salesforce administration and the ability to build and customize within Salesforce (including creating workflows, automations, reports, and dashboards).
- Strong proficiency with Excel and other data analysis tools.
- Experience with SQL or BI tools (e.g., Power BI) is a plus.
- Excellent problem-solving skills and the ability to translate data into actionable insights.
- Strong communication and collaboration skills, with the ability to work across teams and influence key stakeholders.
- A proactive, self-starter attitude with the ability to manage multiple projects and priorities in a fast-paced environment.
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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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