Location: MSP, Dallas or Ann Arbor
Thomson Reuters is a global enterprise committed to fostering a cohesive and collaborative HR environment that drives our strategic people agenda. We are seeking a Senior HR Manager to support our Customer Service and Support (CS&S) group.
About the Role:
As a Senior HR Manager, you will play a pivotal role in shaping the employee experience and driving business execution through strategic collaboration and consultation. You will partner closely with managers and business leaders, acting as a trusted advisor and coach, while navigating complex HR challenges to ensure success.
Key Responsibilities:
Employee Experience and Advisory:
- Lead initiatives to ensure a positive and consistent employee experience, focusing on performance management and employee relations investigations.
- Act as a trusted advisor and coach to all people managers, guiding them on HR topics and regional nuances to enhance employee engagement and satisfaction.
- Identify opportunities for improvement and actively engage in initiating and implementing change that positively impacts employees and the business.
US Regional HR Expertise:
- Serve as the subject matter expert on country-specific HR practices, policies, and applicable laws, providing guidance and insights to leaders, employees, and other internal stakeholders. Ensure compliance with these regulations and actively work to mitigate risks associated with non-compliance.
- Leverage regional knowledge to inform HR strategies and ensure compliance with local regulations.
Consultation, Problem Solving, and Judgment:
- Operate effectively in ambiguous situations, employing problem-solving skills to influence and guide decision-making.
- Independently resolve undefined problems using interpretive thinking and judgment, looping in appropriate partners for higher-level consultation.
- Working with front line, middle and senior leadership on complex HR matters, utilizing a consultative approach to drive solutions.
Business Execution, Collaboration, and Acumen:
- Articulate and implement strategies for effective collaboration with the business, utilizing HR tools and practices to enhance partnership.
- Support business execution by aligning HR initiatives with organizational objectives and fostering a culture of teamwork.
- Demonstrate business acumen by understanding client groups' operating models to effectively support and guide the business on HR processes.
Change Management:
- Act as a change champion, influencing stakeholders on key change initiatives to drive organizational success.
Data-Driven Decision Making:
- Leverage resources and data to analyze trends and guide leaders and business partners effectively.
- Utilize data to inform decision-making processes, providing insights and recommendations that drive business outcomes.
About You:
You are a fit for the role of Senior HR Manager if you possess the following:
- A Bachelor's degree in Business, Human Resources, or a related field; a Master's degree is preferred.
- Over 7 years of HR Generalist experience with a strong understanding of HR policies, processes, and the employee life cycle.
- Previous experience supporting Customer Service teams is an asset.
- Expertise in federal and state laws/regulations, including Title VII, ADA, ADEA, and FMLA.
- A deep understanding of business strategies, customer service dynamics, and market trends.
- Proven experience in employee relations across diverse departments and roles.
- Strong analytical and presentation skills, with the ability to make data-driven recommendations.
- A growth mindset, with a commitment to continuous learning and improvement.
- Experience or interest in applying AI skills and tools within your day-to-day work to enhance efficiency and innovation.
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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on https://thomsonreuters.com.
