At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
We are expanding our physical document and check scanning solution service for our clients. In this role, you will provide day-to-day supervision and oversight of a staff of 9 responsible for the daily processing of physical documents and checks. You will be the primary contact for the client and be responsible for ensuring all functions are completed accurately and timely. The Imaging Solutions team is responsible for tracking and reporting on contractual service level agreements, key business indicators, quality control processes and adhering to the contractual scope of services and general control framework of GTO (Business Continuity Plan management, and ongoing Risk Management). Our success is derived from our ability to gain efficiencies from streamlined processes supporting a predefined workflow, our integration with other Broadridge solutions, and our constant focus on effective risk management.
We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered 100% onsite, which means you’ll be assigned to the Newark, NJ Broadridge office.
Role Responsibilities
- Using various criteria and controls to analyze/scan various documents and physical checks for client review
- Extensive communication with various internal team members and external clients
- Must be on-site at work location 100% (5 days per week)
- Liaising with the outsourcing middle office personnel to effect efficient scanning/rejecting/returning of physical checks
- Supervise the staff to ensure daily tasks are completed accurately and timely
- Foster an inclusive team culture and encourage professional development
- Reconciliation of all checks received, scanned, returned and destroyed
- Process appropriate scanning in accordance with Firm guidelines
- Ensure regulatory compliance with all industry regulations and oversee monthly audits requested by clients
- Developing a detailed understanding of all aspects of the workflow process to allow associates to rotate responsibilities based on need
- Development of tactical solutions to increase efficiency and process transparency
- Review Quality Controls, Overnight Package tracking and various reconciliations
- Liaise with senior managers in Operations, technology and the Business to develop strategic solutions
- Learns and applies “check handling “ policies and procedures
- Provides Customer support and resolution on workflow/transaction issues
- Perform administrative supervisor functions: Timesheet review/approvals, annual objectives, Mid and year-end reviews.
- Works on special projects as needed
Qualifications:
- At least 2-4 years of supervisory work experience in Operations or related field
- Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word
- Excellent organizational and time management skills
- Candidate must be proactive, enthusiastic and team oriented
- Ability to remain composed under pressure
- Ability to prioritize and make decisions in a fast-paced environment
- Accuracy and attention to detail
- Strong client service orientation
- Strong written and verbal communication skills
- Adapt to new changes and new challenges
- Strong analytical skills
Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.
