The Corporate Services team is dedicated to customer service and hospitality by providing all employees and clients with an exceptional overall experience from the moment they enter a Dimensional building. The Business Services Associate (Corporate Hospitality Associate) will be responsible for day-to-day office administration tasks, departmental projects, and assist with coverage at our Reception desk to greet incoming employees and visitors. The Associate position will also support answering and routing calls coming into Dimensional’s main line switchboards. Schedule will require flexibility with start and end time, to support business needs.
DUTIES & RESPONSIBILITIES
- Identify customers’ needs, clarify information, and correspond with appropriate internal party while following all communication procedures, policies, and guidelines.
- Monitor department email distribution list and dispatch emails to appropriate Corporate Services representative.
- Manage large volume of incoming telephone inquiries and field calls appropriately using an answering software program.
- Assist with employee visitor management by documenting arrival dates, seating assignments, and ensuring that workstations are ready prior to their visit.
- Assist with the coordination and execution of desk and office moves.
- Provide support to other office administration functions including onboarding new employees and mail deliveries.
- Maintain the offices, storage rooms, conference rooms, and other specified areas in a clean and orderly condition.
- Ensure employee information is uploaded into company intranet and applications.
- Uphold building and operational security processes and procedures.
- Serve as a building representative for life safety and evacuation procedures.
- Assist with meetings and events as needed.
- Special projects as assigned.
QUALIFICATIONS REQUIRED:
- At least 2 years of Hospitality experience in a hotel, office, or other service-oriented role.
- Excellent verbal and written communication and interpersonal skills.
- Strong phone and verbal communication skills along with active listening.
- Must be flexible and possess a professional and friendly attitude.
- Customer focus and the ability to multi-task, set priorities, and manage time effectively.
- Excellent problem-solving skills.
- Detail-oriented and organized.
- Strong computer skills (Excel, Word, and Outlook) with the ability to learn programs as needed
- Able to work equally well in a team environment and independently.
- Self-starter who is capable of managing multiple projects and meeting deadlines.
- Able to work well under pressure.
- Professional appearance and demeanor.
PREFERRED:
- Bachelor's degree preferred.
- Experience using a call management software.
