About Working At Commerce
Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.
Compensation Range
Hourly: $25.70 - $30.30 (Amount based on relevant experience, skills, and competencies.)
The Wealth Management Middle Office Utility is a primary point of contact supporting our File Room, Bill Pay, and IRA Teams at Commerce Trust Company. The Commerce Trust Company, a division of Commerce Bank, is ranked among the top 25 investment advisors in the U.S. with over $57 billion in client assets. The Commerce Trust Company concentrates on serving individuals, families, business owners and institutions investment management needs through a combination of world class capabilities and resources, objective advice, customized solutions and unparalleled service.
The primary focus of the Middle Office Utility is providing support to the internal Bill Pay Department by acting as a backup for the various processing desks to cover volume spikes, vacations, and unplanned absences. The position also assists with adhoc reports, projects and special requests as needed. The Middle Office Utility plays a key role in how customers form their first impressions of the Trust Company. This requires excellent relationship building skills, critical thinking, and the ability to make sound and prudent judgment on a simple perception of a situation. This role also requires excellent attention to detail along with a broad range of industry knowledge. The Middle Office Utility has responsibilities that include processing functional work, desk coverage throughout the department, building relationships within and across teams, process improvements, and project management. They are also a proactive resource for other Team Members and partner areas providing guidance, instruction, direction and leadership for the purpose of fostering teamwork and achieving alignment and key results.
Essential Functions
- Provide support to the internal Bill Pay department by acting as a backup for the various processing desks to cover volume spikes, vacations, and unplanned absences
- Assist with ad-hoc reports, projects and special requests as needed
- Process various work items including but not limited to Bill Pay, cost basis, IRA distributions, cash receipts, asset pending, file room duties, quality review, and ad-hoc requests
- Drive process improvements and documentation, projects and testing
- Provide guidance and foster teamwork with other team members and across teams
- Cross-train and document procedures
- Perform other duties as assigned
Knowledge, Skills & Abilities Required
- Intermediate knowledge of the wealth operations field, including best practices
- Strong analytical and critical thinking skills with the ability to execute
- Strong business acumen and the ability to make timely and sound business recommendations
- Excellent customer service skills across a wide variety of disciplines and backgrounds to help achieve results
- Ability to resolve problems and identify and drive process improvements
- Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
- Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
- Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
- Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook
Education & Experience
- Bachelor’s degree in Finance or Accounting or equivalent combination of education and experience required
- 3+ years finance or investment industry experience required
- For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Utility Specialist – Wealth Management job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $25.70 to $30.30 per hour.
The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.
Location: 922 Walnut, Kansas City, Missouri 64106
Time Type:
Full time
