At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
The Supervisor of Production Operations is responsible for all facets of production, including machine insertion, manual insertion and our offline metering machines. This includes developing and implementing strategies to improve PEQ (Productivity, Efficiency and Quality) along with overall talent development of all associates. The Supervisor is responsible for ensuring that appropriate staff levels are maintained, and all associates are properly trained to perform their functions; ensuring that all SLAs are met in a timely manner.
This is an on-site role that will be assigned to a Broadridge location where you will work 100% of the time.
Responsibilities:
1. Manages the Client Mail (Insertion/Manual) teams in Secaucus, ensuring that all work produced meets or exceeds Broadridge’s client expectations and is completed within our SLAs.
2. Maximizes productivity, efficiency and quality by working with all internal clients and external vendors. This will include but is not limited to Account Management, Quality Control, Print, Randstad, PGS, Logistics and Technical Support.
3. Ensure that all equipment problems are addressed with the appropriate vendor (e.g., Blue Crest, & Tech Support) on a timely basis. Ensure that downtime is documented correctly for each instance of downtime.
4. Coordinate with all departments, ensuring that all materials are printed and shipped in accordance with our client commitments/deadlines.
5.Work with management to review expected volumes and identify appropriate staffing levels. Assist manager in communicating staffing requests to temp agencies to ensure night shift temp requirements are met. Work with management to develop staff schedules to meet department and business commitments.
6. Responsible for ensuring that all testing is completed in a timely manner with accurate documentation. Working with all parties to ensure that all new products, hardware and software are thoroughly testing prior to approval, and that the implementation process is completed to department standards
7. Design and implement daily production reports that monitor productivity, quality, unit costs, and backlogs. Ensuring that the reports are prepared in a timely manner and that the data is accurate and used to improve overall PEQ.
8. Crosstrain staff to ensure that multiple backups are available to support each function on the night shift. Assist management in documenting operator procedures and ensure that staff is appropriately trained to perform their required functions. Identify key staff/top performers and implement plans to help them reach their full potential through various training and work assignments.
9. Notifies Senior Management of any potential issues as they relate to staffing, workflow, scheduling or reconciliation.
10. Provide technical assistance to operators with respect to resolving file problems, troubleshooting issues on the inserters, etc.
11. Prepare and deliver periodic performance reviews and development plans for assigned staff. Effectively deal with personnel-related issues and ensure that assigned staff is effectively managed.
12. Monitors and addresses all inventory concerns with Account Management and Procurement as needed.
13.Effectively motivate staff to create a highly engaged workforce. Communicate and continually reinforce Broadridge Values, Vision Statement, Quality Policy, and commitment to the Service Profit Chain with assigned staff. 14. Ensure that operators follow departmental procedures and produce quality work on a timely basis. Recommend and implement cost containment initiatives to reduce expenses where possible and prudent.
15. During Month Ends and as the business requires, must be available to work extended hours to meet SLAs for the different clients serviced
16. Other duties as assigned.
Qualifications:
4-5 years of leadership or supervisory experience
4-5 years of experience in a manufacturing experience (preferably in a Print, Mail, or Insert environment
Strong communications and soft skills
Associates degree or higher preferred
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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.
