At Franklin Templeton, we’re driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that’s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we offer opportunities not only to help you reach your potential but also to contribute to our clients’ achievements.
Come join us in delivering better outcomes for our clients around the world!
This position requires an ONSITE presence 5 days per week at our One Madison Avenue location.
We are unable to provide visa sponsorship/transfer for this position.
What is the Consumer Support Front Office team responsible for?
Our Consumer Support Front Office team provides technology and functional support to internal clients for issues including hardware, operating systems, desktop/web applications, mobility, conferencing, and printing. Our goal is to increase and enhance our users’ experience through the ability to self-service and automate contacts, and support users in adopting new technologies. We are the primary customer interface with technology and are responsible for supporting all customer-facing technologies.
What is the Director IT responsible for?
Leads/directs subordinate leaders and professionals to manage one or more technology departments. Collaborates and negotiates with cross-functional senior leadership to establish a service/solution and/or product roadmap for technology departments. Ensures necessary resources are in place to deliver on firm objectives. Drives product and service delivery aligned to department goals, as well as technology innovation and execution. Provides Global Computing, Technology, and Office Services & Support to end users and ensures currency of software & hardware resources and lifecycle.
Accountable for multiple departments, including accountability for a cost center and staff; often provides direction to operational managers. Executes line of business plans and contributes to the development of the line of business strategy. Decisions are guided by function or major line of business operational strategy and priorities. Results of actions/decisions directly or indirectly affect some aspect of company operations or financial position.
What are the ongoing responsibilities of the Director IT?
Leads/directs Subordinate Leaders And Professionals To Manage Departments
- Proposes, initiates and influences the strategy for multiple departments under their responsibility, leveraging business, technology and industry domain knowledge and expertise
- Collaborates and negotiates with cross-functional senior leadership to establish a service/solution and/or product roadmap and ensure necessary resources are in place in order to deliver on firm objectives
- Drives change and articulates and educates team about how IT changes support FTI's business strategy
Drives Innovation With a Focus On Advancing Capabilities And Appropriate Risk Management To Deliver Quality Products And Services To The Business And Achieve Strategic Objectives Of The Department
- Defines service performance objectives, metrics and desired results for department of accountability
- Sets framework and direction for programs, services/solutions and products
- Drives product and service delivery aligned to department goals
- Owns and drives product/process/program maturity
Serves As The Point Person For Product Or Service Area, Defining And Managing Internal And External Relationships Related To The Area
- Anticipates business challenges and brings technology solutions that add business value
- Guides and influences others - both to understand and/or adopt a different point of view
- Defines and proactively communicates product and service/solution expectations to technology staff and clients
- Drives collaboration among team, stakeholders and clients, serving as a role model for the team
Leverages knowledge of industry trends and business needs to drive technology innovation and execution:
- Describes complex technology concepts and value in business terms to drive enrollment amongst technology and business stakeholders
Makes Hiring And Termination Decisions And Leads Mid- And Senior-level (internal And External) Talent, Both Individual Contributors And Managers, Across The Department
- Coaches and develops leaders to meet and/or exceed performance expectations
- Accurately applies compensation philosophy and tools; identifies and evaluates exceptions around pay guidelines
- Refines team structure as needs evolve
Provides strategic financial management, developing and managing budget for multiple departments (for which accountable), in partnership with senior leadership to ensure business goals are met within established financial targets
What ideal qualifications, skills and experience would help someone to be successful?
- Bachelor’s degree in computer science, engineering, or a related field; Master's degree preferred
- 10+ years of experience in IT infrastructure management, with at least 5 years in a senior leadership role within a large global financial services organization
- Proven history of managing complex IT infrastructure in a highly regulated environment, demonstrating strong knowledge of requirements and best practices
- Experience in driving successful transformation initiatives in matrixed organization, with the ability to lead and influence
- Strong analytical and critical thinking skills, with the ability to make data-driven decisions
- Experienced in driving a culture of accountability and ownership
- Experience in leading a distributed team across time-zones and regions
- Sound stakeholder management abilities; able to build trust and align stakeholders across businesses and teams, levels, and technical ability
- Keen strategic insight at the executive level, ensuring technical solutions align with business goals
- Experience in identifying and managing a wide array of risks, including technical, staffing, scoping, and client relationship risks
- Outstanding communication and interpersonal abilities, with the capacity to foster trust and build a collaborative relationship with clients, stakeholders, and team members
- Ability to mentor team members and foster a high-performance culture in large multidisciplinary teams
- Ability to continuously improve delivery velocity by actively embracing automation and process optimization
Franklin Templeton offers employees a competitive and valuable range of total rewards—monetary and non-monetary—designed to support the whole person and to recognize their time, talents, and results. Along with base compensation, other compensation is offered such as a discretionary bonus, 401k plan, health insurance, and other perks. There are several factors taken into consideration in making compensation decisions including but not limited to location, job-related knowledge, skills, and experience. At Franklin Templeton, we apply a total reward philosophy where all aspects of compensation and benefits are taken into consideration in determining compensation. We expect the salary for this position to range between $156,000 and $183,000.
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Experience our welcoming culture and reach your professional and personal potential!
Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there’s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.
Hear more from our employees
By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life’s adventures, taking care of your family members, or making a positive impact in your community, we aim to have your needs covered. Learn more about the wide range of benefits we offer at Franklin Templeton.
Highlights Of Our Benefits Include
- Three weeks paid time off the first year
- Medical, dental and vision insurance
- 401(k) Retirement Plan with 85% company match on your pre-tax and/or Roth contributions, up to the IRS limits
- Employee Stock Investment Program
- Learning and Education Assistance Program (LEAP)
- Purchase of company funds with no sales charge
- Onsite fitness center and recreation center*
- Onsite cafeteria*
- Only applicable at certain locations
Learn more about the wide range of benefits we offer at Franklin Templeton
Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.
Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to accommodations@franklintempleton.com. In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.
