Empowering Financial Futures.
For more than 65 years, Glenmede’s independent ownership, innovation and unwavering commitment to our clients have made us a trusted partner for private wealth, endowment & foundation, and investment management clients.
Our people are invaluable. Through a team-oriented environment, your knowledge, expertise and varied backgrounds contribute to thoughtful innovation. Our culture fosters opportunities for continuous career growth and development in all areas of the organization. Working at Glenmede, you will experience the infrastructure and resources of a large firm combined with the client and employee focus of an independently owned boutique.
This position will be fully in-person, 5 days per week in the office (Philadelphia, PA).
OVERVIEW:
The Front Desk Concierge is responsible for providing a welcoming, white glove and personalized service to clients, employees, and guests. This role involves managing guest requests, providing information, answering phone calls, conference room reservation management, and assisting with various needs to ensure an exceptional guest experience.
RESPONSIBILITIES:
- Client and Guest Assistance: Greet and welcome clients and guests as they arrive, ensuring a positive first impression.
- Check-in/Check-out: Handle client and guest check-ins and check-outs, ensuring all information is accurate and complete.
- Event Planning: Coordination of in house and offsite events.
- Reservations Management: Assist with making and modifying conference room reservations, including coordinating special requests. Working closely with Dining Services and other members of Office Services.
- Problem Resolution: Address any client and employee issues or concerns, striving to resolve requests in a timely and professional manner.
- Communication: Maintain communication with internal employees to ensure guest needs are met promptly.
- Administrative Duties: Administrative support to COO, and other administrative duties as needed.
REQUIRED QUALIFICATIONS:
- High school diploma or equivalent required.
- Previous experience in a customer service or hospitality role.
- Previous experience in a front desk or concierge role.
- Proficient with Microsoft Office Suite.
- Notary Public.
PREFERRED QUALIFICATIONS:
- Strong verbal and written communication skills.
- Exceptional customer service and problem-solving abilities.
- Ability to multitask and manage time efficiently.
- Professional demeanor and appearance.
Working Conditions:
- Hours are Monday-Friday from 7:00am – 5:00pm. Must be able to work flexible hours, including evenings and events.
- May require standing for long periods and handling high-stress situations.
- Will be a fast-paced environment depending on guest volume.
Physical Requirements:
- Ability to lift and carry items up to a certain weight.
- Ability to walk, stand, and sit for extended periods.
Headquartered in Philadelphia, PA, Glenmede has 9 office locations in the US. For further information, please visit http://www.glenmede.com.
Our Benefits Overview:
- Competitive health and welfare benefits, including company HSA contributions
- Numerous voluntary benefit choices available
- Superior 401k match
- Tuition reimbursement
- Company subsidized commuter benefits
- Generous paid time off, including parental leave
- Plus more!
Glenmede is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Glenmede is committed to the principle of equal employment opportunity for all employees and applicants and to providing employees with a work environment free of discrimination, retaliation, and harassment. All employment decisions, including hiring decisions, at Glenmede are based on business needs, job requirements and individual qualifications in full compliance with all local, state and federal laws prohibiting discrimination on the basis of any status protected by the laws or regulations in the locations where we operate. Glenmede will not tolerate discrimination or harassment based on any of these characteristics. https://www.glenmede.com/equal-opportunity-employer/
** We are not seeking agency assistance with this role. No agencies, third parties, or phone calls, please. Glenmede is not accepting unsolicited resumes from search firms. All resumes submitted by search firms to any employee at Glenmede via-email, the Internet, or directly without a valid written search agreement will be deemed the sole property of Glenmede, and no fee will be paid in the event the candidate is hired by Glenmede.
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