Our Firm
American Century Investments® is a leading global asset manager focused on delivering investment results and building long-term client relationships while supporting research that can improve human health and save lives. Founded in 1958, the firm’s 1,400 employees serve financial professionals, institutions, corporations, and individual investors, offering a wide range of investment strategies across a variety of investment disciplines.
We are committed to providing institutional-quality, actively managed solutions with a performance-centered mindset. Our expertise spans global growth equity, global value equity, disciplined equity, multi-asset strategies, global fixed income, alternatives, and ETFs.
Privately controlled and independent, we focus solely on investment management. This empowers us to align our decisions with client expectations and concentrate on their long-term money management needs.
Our culture of winning behaviors exemplifies our dedication to clients every single day. Delivering investment results enables us to distribute over 40% of our dividends—more than $1.8 billion — to the Stowers Institute for Medical Research, a 500-person, non-profit basic biomedical research organization with a controlling interest in American Century Investments. Our dividend payments provide ongoing financial support for the Institute’s work of uncovering the causes, treatments, and prevention of life-threatening diseases, like cancer.
For more information, please visit americancentury.com.
Job Summary
The Business Implementation Specialist (ServiceNow) is known internally as Business Solutions Specialist. You will automate processes, increase efficiency and scalability, and reduce risk within the Investment Operations department. You will collaborate with teams across Investment Operations including Investment Performance and Reporting, Fund Administration, and Middle Office, and will also work closely with the Information Technology department. The Investment Operations Business Solutions role will design, develop, and test solutions, using no to medium code tools to drive innovation and agility.
This hybrid position will be based out of our Kansas City, MO office.
What You'll Do
Lead transformation efforts within Investment Operations via the exploration and implementation of new technologies.
Perform business analysis and process efficiency reviews to find opportunities for increasing efficiency and/or reducing risk. Document requirements based on analysis.
Implement process improvements by developing applications using Robotic Process Automation (RPA), Low-code Tools and/or Python and maintain documentation of solutions.
Apply Structured Query Language (SQL), Extract, Transform, Load (ETL) Tools, and Data Visualization Tools to develop data sources and reports.
Collaborate with business partners from Information Technology to design and implement applications.
Perform software testing of applications and solutions developed within the team, vendor solutions, and applications developed internally by Information Technology.
Who You Are
Bachelor’s degree in Accounting, Finance, Information Technology, Computer Science, or equivalent work experience.
Minimum 4 years of relevant experience.
Experience developing and testing applications using Robotic Process Automation (RPA), Low-code tools (i.e. ServiceNow, Alteryx), or Python.
Understanding of databases, data models, Structured Query Language (SQL), Transform, Load (ETL) Tools, and Data Visualization Tools.
Experience with identifying, designing, and implementing process improvements.
Possess strong technology skills and the ability to learn new systems and tools quickly.
Effective communicator, both verbally and written, whose style can be described as clear, concise, and detailed.
Self-motivated person who can work independently but also understands the value of being part of a successful team. Flexible and adapts to a constantly evolving environment.
Exhibits the American Century Investments Winning Behaviors: Client Focused, Courageous and Accountable, Collaborative, Curious and Adaptable, Competitively Driven, Adheres to the highest ethical standards and business practices, and Supports a culture of compliance.
Appropriate coverage of primary responsibilities is expected prior to scheduled absences.
Flexibility to work overtime or late night/weekend hours may be required with little advance notice to complete project deadlines.
Even Better If You Have
Familiarity with Investment Operations functions such as Investment Performance, Investment Reporting, Fund Accounting, Financial Reporting, Tax, and Middle Office.
Hands-on experience using UiPath, Alteryx, ServiceNow, or Tableau.
Knowledge of cloud architecture.
Additional Requirements:
Employees are required to be in the office on a scheduled frequency. Adherence to this schedule is essential to fulfilling the expectations of the role.
American Century Investments is committed to complying with the Americans with Disabilities Act and all other applicable Equal Employment Opportunity laws and regulations. As such, American Century strives to provide a reasonable accommodation to any qualified individual under the ADA to perform essential job functions.
American Century Investments believes all individuals are entitled to equal employment opportunity and advancement opportunities without regard to race, religious creed, color, sex, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age for individuals forty years of age and older, military and veteran status, sexual orientation, and any other basis protected by applicable federal, state and local laws. ACI does not discriminate or adopt any policy that discriminates against an individual or any group of individuals on any of these bases.
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