**Internal to DST employees**We are seeking a friendly, hard-working, Retirement Benefits Manager to join our growing team! This is a full-time position (40 hours per week) with State Benefits,including health insurance, paid vacation, paid sick time, paid holidays, as well as retirement.The Retirement Benefits Manager oversees multiple program areas within the
Retirement Processing Section. The Section consists of approx. 30 analysts and 3 teams responsible for calculating retirement benefits, retirement benefit estimates, service credit purchases, service credit audits, transfer benefit requests, earnable allowance calculations, and divorce affidavit calculations. This is an awesome promotional opportunity for an experienced supervisor looking to contribute to a growing team.
Retirement Benefits Manager also applies consistent and compliant policies, procedures, and interpretations of laws governing the Retirement System. In addition, this position recruit's applicants, develops a culture of quality customer service, counsels staff on areas in need of improvement, and evaluates employees' performance against expected deliverables. Job Duties:Participates as a member of the operations management team and collaboratively works with team members on organizational, HR, budgetary and policy issues.
Develops new and modifies existing policies, procedures and guidelines to achieve maximum productivity, quality, customer service and efficiency within the Retirement Processing section.
Participates in and occasionally leads projects and process improvement initiatives.
Determines work assignment priorities in consideration of departmental goals.
Leads talent acquisition processes for the Retirement Processing section.
Plans and coordinates new hire onboarding and initial training.
Collaborates with the Director of Benefits and other departmental leaders in resolving employee relations issues, provides guidance to supervisors in disciplinary processes and participates in the disciplinary process for supervisors and direct reports.
Plans and coordinates training and development for staff based on individual and departmental needs.
Leads the performance management program within the section.
Coordinates and conducts mid and year-end reviews within the Retirement Processing section.
Ensures work priorities, accuracy and completeness of all work processes.
Reviews quality of accuracy and work processes including calculations, retirements, service purchases, service audits, benefits estimates and eligibility.
Tracks trend analytics and metrics.
About the Retirement Systems Division:
The North Carolina Retirement Systems provides retirement benefits and savings for more than 950,000 North Carolinians, including teachers, state employees, local governments, firefighters, police officers, and other public workers. The Retirement Processing Section is responsible for processing retirement applications, processing benefit estimates, service purchase calculations and service audit requests.The Department of State Treasurer's campus is located on Atlantic Avenue, is surrounded by many shopping centers and restaurants, has access to a 24-hour 7-day a week free gym on the campus, and offers a competitive benefit package, and has free employee parking!Qualified candidates must document on the application that they possess all of the following:- Considerable knowledge of Retirement Benefits Processing.
- Thorough knowledge of principles and practices of business administration as applied to government programs.
- Experience in human resources management, new hire-onboarding, and coaching supervisors through disciplinary processes.
- Demonstrated ability to initiate and implement administrative programs and procedures, evaluate operations efficiencies and effectiveness, exercise judgment and discretion in establishing, applying and interpreting a wide range of administrative policies and procedures, and establish and maintain effective working relationships with all stakeholders.
- Experience in leadership, communication planning, customer satisfaction, employee engagement and conflict management.
- Proficiency in developing productive and collaborative relationships internally and externally.
- Proven ability to think strategically and creatively, manage multiple priorities and adjusting to changing circumstances.
- Demonstrated ability to organize time efficiently and remain attentive to details.
- Demonstrated ability to interpret instructions in written, oral, diagram or schedule form.
- Proven ability to plan and assess work in a processing environment and lead process improvement initiatives.
Management Preferences- One year of supervisory experience with a group of at least 5 staff members.
- Experience hiring and managing the performance of employees subject to the State Human Resources Act (SHRA)
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.Bachelor’s degree from an appropriately accredited institution and three (3) years of program experience related to the area of assignment, including one year of supervisory program experience;
OR
An equivalent combination of training and experience.
*PLEASE SUBMIT YOUR APPLICATION ON-LINE USING THIS WEBSITE *
This position is subject to a criminal history background check through CastleBranch. In addition, one or more of the following may also be reviewed, depending on the nature and requirements of the position: employment history, professional references, credit history, and educational verification (i.e., degree, license, or official transcript). Foreign degrees may require an official evaluation for U.S. equivalency. Applicants will be required to pass the background check to the satisfaction of the North Carolina Department of State Treasurer. All offers of employment are conditional until the satisfactory completion of the background check.This office uses the Merit-Based Recruitment and Selection Plan to fill positions with highly qualified individuals. All applicants must complete and submit a State application for employment using the NEOGOV Online Job Application System (OSHR - Work for NC) for the State of North Carolina. To receive credit for your work history and credentials, you must list the information on the online application form. Any information omitted from the application cannot be considered in screening for qualifying credit. Attached or incorporated resumes (including Text resumes on application form) WILL NOT be used for screening for qualifying credit. Please make sure you complete the application in full. "See Resume" or "See Attachment" will NOT be accepted. Other attachments will also be accepted, but not used in screening for qualifying credit. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click "Application Status". It is not necessary to contact the Human Resources Office to check the status of an application.Please note, if you received your high school diploma or college degree outside of the United States,you are required to have your education validated for US equivalency and submit a copy of all equivalency documentation to our office for review.There are several organizations that perform this specialized service, feel free to use any service of your choosing. For your convenience a couple are listed below:- International Education Research Foundation - (310) 258-9451 or www.ierf.org
- World Education Services Inc. - (212) 966-6311 or www.wes.org
If you are having technical issues submitting your application, please call the NeoGov Help Line at 855-524-5627. If there are any questions about this posting, other than your application status, please email Department of State Treasurer at HR@nctreasurer.com.
