The CalSTRS Employer Services Division is seeking a motivated individual to work as a Staff Services Analyst on the Audits Resolution Team.
The Employer Services (ES) Division is the primary communication interface with the plan’s participating employers. It is also the custodian of the members’ accounts from election to benefit/termination status. Over a million contribution lines are submitted monthly from participating employers and ES staff ensures the timeliness and accuracy of the contribution data.
The Audits Resolution Team collaborates with CalSTRS Audit Services, Crowe LLC, and employers to ensure the reporting by employers to CalSTRS complies with the Teachers’ Retirement Law. Based on the audit findings and Crowe reviews, the Audits Resolution Team performs complex analysis, and applies the laws, policies, and procedures to secure accurate reporting of the compensation for our members and to provide education to the employers.
Under the supervision of the Staff Services Manager I over the Audits Resolution Team (ART) in the ES Division, the Staff Service Analyst (SSA) performs a full range of analytical assignments under the ART, that require effective written and verbal communication skills. The SSA will apply good judgment in the course of interpreting, analyzing, and applying laws, policies and procedures. This position requires skills and knowledge of the CalSTRS corporate database, Secure Employer Website (SEW), Imaging, and Microsoft Office Suite. The SSA will be required to develop and maintain good working and collaborative relationships within all levels of CalSTRS staff and employers.
The ideal candidate will possess the following skills:
- Ability to interpret retirement laws, rules, and policies
- Dedicated and dependable, with the ability to work independently and in a team environment
- Excellent oral and written communication skills
- Strong organizational skills and attention to detail
- Excellent customer service skills
- Ability to meet deadlines while managing multiple assignments
- Experience working with computer applications, such as MS Word, Outlook, Excel, PowerPoint, and SharePoint.
Every 12 months, based on performance evaluation, employees may receive a 5% salary increase until they reach the maximum salary for the position.
Telework Information: We offer a hybrid approach including in-office and remote work solutions with staff working on-site at our Headquarters in West Sacramento two days per week.
