We are seeking an exceptional leader to drive Go-to-Market Operations for our Corporates Customer Segment within Thomson Reuters. As a Senior Director, you will play a pivotal role in shaping the operational strategy to deliver exceptional customer experiences, drive revenue growth, and enhance operational efficiency. You will partner closely with Sales Operations, Operations & Technology and other business functions and stakeholders to optimize day-to-day operations across all Corporates subsegments.
About the Role
In this opportunity as Senior Director, Go-to-Market Operations, you will:
- Develop and execute a comprehensive Go-to-Market Operations strategy aligned with the Corporates Customer Segment's business objectives and informed by industry standards, ensuring seamless integration with the roadmaps and initiatives of other business functions such as Commercial Excellence and Operations & Technology.
- Leverage feedback from the Corporates segment to identify opportunities to improve efficiencies and prioritize these opportunities to create a Go-to-Market Operations roadmap and backlog.
- Lead a high-performing team of operations professionals, providing guidance, coaching, and development opportunities to ensure exceptional performance and growth.
- Design, implement, and maintain operational processes, systems, and tools to support the sales cycle, customer engagement, and revenue growth.
- Collaborate with cross-functional teams, including Sales, Marketing, Product, and Technology, to ensure alignment and effective execution of go-to-market strategies.
- Drive standardization and best practices across all Corporates subsegments, identifying opportunities for process improvements, cost savings, and increased productivity.
- Develop and manage key performance indicators (KPIs) and metrics to measure operational effectiveness, customer satisfaction, and revenue growth.
- Foster a culture of continuous improvement, encouraging innovation, experimentation, and calculated risk-taking to stay ahead of industry trends and customer needs.
- Ensure operational compliance with regulatory requirements, industry standards, and Thomson Reuters' policies and procedures.
Measures of Success:
- Successful implementation of Go-to-Market Operations strategy, resulting in improved customer satisfaction, revenue growth, and increased operational efficiency.
- Achievement of KPIs and metrics, including sales cycle duration, customer engagement metrics, and revenue growth targets.
- Effective collaboration and alignment with Sales Operations, Commercial Excellence, and other cross-functional teams.
- Successful development and implementation of process improvements, cost savings initiatives, and productivity enhancements.
- High-performing team with strong morale, engagement, and retention rates.
- Positive feedback from customers, sales teams, and other stakeholders on operational improvements and enhanced customer experiences.
About You
You’re a fit for the role of Senior Director, Go-to-Market Operations, if your background includes:
- Bachelor's degree in Business Administration, Operations, or a related field; advanced degree (MBA or equivalent) preferred.
- 10+ years of proven experience in sales operations, go-to-market strategy, or a similar role within a B2B environment.
- Proven track record of driving operational excellence, process improvements, and revenue growth in a fast-paced, dynamic environment.
- Strong understanding of sales operations, customer engagement strategies, and revenue growth drivers.
- Excellent leadership, communication, and collaboration skills, with the ability to inspire and motivate high-performing teams.
- Strong analytical and problem-solving skills, with experience in data-driven decision-making and KPI development.
- Familiarity with CRM systems, sales automation tools, and operational metrics and analytics.
- Ability to navigate complex organizational structures and build strong relationships with stakeholders at all levels.
- Strong business acumen, with a deep understanding of the Corporates Customer Segment and Thomson Reuters' business objectives.
If you are a strategic, results-driven leader with a passion for operational excellence and customer experience, we encourage you to apply for this exciting opportunity to shape the future of Thomson Reuters' Corporates Customer Segment.
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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on https://thomsonreuters.com.
