Summary:
The Senior Client Associate will deliver comprehensive operational support and serve as a trusted resource for clients and an experienced Wealth Advisor Team managing assets worth over $2 billion. The Senior Client Associate enhances the client experience by assisting with the service, maintenance, and growth of the team’s high-net-worth client base. We are seeking a seasoned professional with exceptional communication and interpersonal skills who possesses a deep understanding of operational processes and workflows. This role offers an opportunity to mentor others and significantly contribute to the team’s success and client satisfaction.
Responsibilities:
- Client Service: Provide ongoing operational support for the team’s client base by managing daily transactions and inquiries accurately and within established deadlines, ensuring compliance with firm policies and federal regulations.
- Liaison: Serve as a liaison between Wealth Advisors, Portfolio Managers, Operations, and clients.
- Client Support: Offer daily support for the team’s client base, including opening client accounts, assisting with required documentation, and performing comprehensive account maintenance tasks.
- Account Maintenance: Perform tasks such as funds disbursements, name/address changes, charitable gifting, ACATS and DTC transfers, cost updates, billing/fees, and client-directed trade orders.
- Client Interaction: Maintain regular and proactive contact with clients regarding new account documents, LOAs, account updates, checks and wires, account performance, trade activity, transfers, statement inquiries, research, fees, objective changes, portfolio market values, stock quotes, online access, etc.
- Account Monitoring: Oversee account activities including trades, cash flows, debits, margin, tech shorts, performance, transfers, allocations, fees, etc., using various in-house portfolio systems.
- Client Reporting: Provide customized reporting and analysis to clients or the Wealth Advisor team on a regular or ad hoc basis.
- Team Leadership and Mentorship: Mentor junior staff and assist with the training and onboarding of new hires. Lead and contribute to team initiatives and projects as a proven team leader.
- Data Management: Maintain accurate and detailed client files, account information, and new business pipeline in the Salesforce database.
- Professional Development: Enhance job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
Qualifications:
- A seasoned professional with 5+ years of proven client service/support or related experience in the financial services industry.
- An undergraduate degree and Series 7 and 66 licenses (required within the first 180 days).
- Additional certifications such as MBA, CFA, CFP, or CIMA are beneficial but not required.
- Proficiency with Microsoft Office and prior CRM experience preferred, particularly with Salesforce.
- Broad knowledge of Wealth Management, financial products, and services.
- Exceptional written and verbal communication skills, with strong interpersonal and client servicing abilities.
- Ability to organize, prioritize, manage multiple tasks, and keep the team informed on open items.
- Detail-oriented, well-organized, and capable of managing multiple tasks simultaneously.
- Ability to adapt to a rapidly changing and fast-paced business environment.
- Capable of operating effectively and working under pressure with tight deadlines.
- A proactive attitude and ability to work collaboratively in a fast-paced environment.
Compensation Details
The salary range for this role is $90,000-$105,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. This range is only applicable for jobs to be performed in the job posting location. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, business sector, performance, shift, travel requirements, sales or revenue-based metrics, market benchmarking data, any collective bargaining agreements, and business or organizational needs. This job is also eligible for a discretionary bonus, which, along with base salary and retirement contributions, is part of our total comprehensive package. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), life insurance and other benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, production, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Neuberger Berman is an equal opportunity employer. The Firm and its affiliates do not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact onlineaccommodations@nb.com.
Learn about the Applicant Privacy Notice.
