At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Broadridge Advisor Solutions (BAS) is seeking a strategic and resourceful Senior Product Leader to serve as a second-in-command to the VP of Product. This role requires a proactive leader capable of navigating high degrees of ambiguity, solving complex problems, and driving strategic execution with minimal direction. The ideal candidate will combine strategic thinking, program management expertise, and exceptional operational acumen to support client escalations, product strategy, and organizational efficiency.
As a key leadership partner, you will play a critical role in driving innovation and growth for our market-leading digital marketing and financial literacy platform. Reporting to the VP of Product, you will work cross-functionally with Product Managers, User Experience Designers, Business Intelligence Analysts, and other stakeholders to shape product strategy, resolve escalations, and execute strategic initiatives in a dynamic, fast-paced environment.
We are made up of high-performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you’ll be assigned to a Broadridge office and will work both on-site and remote.
Responsibilities:
Strategic Partnership with VP of Product:
Act as a trusted partner and strategic advisor to the VP of Product, contributing to the definition and execution of product strategies that align with business goals.
Navigate high degrees of ambiguity to identify priorities, structure initiatives, and execute plans with minimal oversight.
Lead critical client escalations, serving as a key point of contact and ensuring resolutions that balance client satisfaction with long-term business outcomes.
Execution in Ambiguity:
Develop and implement actionable solutions in situations where information is incomplete or rapidly changing, adapting plans as new insights emerge.
Take ownership of high-priority initiatives without requiring detailed direction, managing complex deliverables across multiple teams.
Act as a stabilizing force during uncertain situations, maintaining focus on goals and outcomes.
Program Leadership:
Lead cross-functional programs to align teams, remove roadblocks, and ensure timely delivery of initiatives that drive business impact.
Partner with Operations, Engineering, Marketing, and Content teams to improve workflows and ensure alignment on strategic objectives.
Client Engagement and Escalation Management:
Serve as a point of escalation for high-impact client concerns, leveraging data and insights to identify root causes and recommend solutions.
Build strong relationships with clients, using consultative skills to gather feedback and drive alignment on product enhancements.
Product Strategy and Execution:
Support the development and refinement of the product roadmap, prioritizing initiatives based on business needs, customer feedback, and market trends.
Translate strategic goals into actionable plans, collaborating with engineering and product teams to deliver scalable solutions.
Partner with VP of product on build, buy partner strategies.
Team Leadership and Development:
Act as an operational leader and mentor for Product Managers, UX Designers, and Business Intelligence Analysts, fostering a culture of innovation, accountability, and growth.
Enable teams to thrive in ambiguous and high-pressure environments by providing clear goals and empowering decision-making.
Data-Driven Insights and Analytics:
Optimize data and analytics capabilities to provide actionable insights for internal teams and clients.
Partner with the BI team to identify opportunities for data-driven product improvements and consultative recommendations for clients.
Operational Excellence:
Establish processes to improve product lifecycle management, prioritization, and delivery with a focus on efficiency and scalability.
Ensure compliance and risk management standards are met, particularly in regulated industries such as financial services.
Qualifications:
8+ years of SaaS product leadership experience, with at least 3 years in roles involving program management or operational leadership.
Demonstrated ability to execute independently with minimal direction and thrive in highly ambiguous environments.
Proven ability to manage and resolve client escalations with diplomacy and efficiency.
Deep understanding of SaaS B2B marketing technology, content platforms, or fintech industries.
Strong technical acumen with the ability to collaborate effectively with engineering teams.
Proficiency in data analysis, business intelligence, and emerging technologies such as generative AI.
Experience leading cross-functional teams and managing complex projects across multiple stakeholders.
Exceptional consultative skills, with demonstrated success in building and maintaining client relationships.
Bachelor's degree required; advanced degree (MBA or similar) preferred.
Familiarity with agile methodologies and best practices in product and program management.
What Success Looks Like:
Strategic initiatives are executed efficiently, even in ambiguous situations, delivering measurable business impact.
Client escalations are resolved effectively, enhancing customer satisfaction and retention.
Cross-functional teams are aligned and empowered, producing high-quality outcomes with minimal need for detailed oversight.
Product strategies and operational processes are optimized for agility, scalability, and innovation.
Data-driven insights inform strategic decisions, driving improvements in product adoption, usage, and revenue.
This role is an excellent opportunity for a highly self-motivated leader who thrives in dynamic, fast-paced environments and excels at driving clarity and results amidst uncertainty.
Compensation Range: The salary range for this position is between $160,000 - $170,000. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Bonus Eligibility: Bonus Eligible
Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.
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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.
